Mandarin speaking Job-Mandarin speaking Customer Claim Specialist-wm

People First Team Japan/ピープルファーストチームジャパン; Greater London; On-site; GBP 25,000 - 30,000; Full time

Job summary

A recruitment agency in the UK is seeking a Mandarin speaking Customer Claim Specialist based in Reading. The role involves organizing customer claims, maintaining insurance data, and coordinating with sales teams. Candidates should be fluent in Mandarin and English and have relevant administrative or accounting experience. The position offers a salary up to £30k depending on experience and requires office presence.

Qualifications

• Fluent in Mandarin and English, both spoken and written.
• Experience in accounting or customer claims or administration.
• Based near Reading or willing to relocate.

Responsibilities

• Organize and maintain files for easy access.
• Perform data entry and database management accurately.
• Handle communications internally and externally.

Skills

Mandarin

Accounting

Customer claim

Administration

Good communication

Education

Bachelor’s degree in any discipline

Tools

Microsoft Excel

Job description

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Your New Job Title: Mandarin speaking Customer Claim Specialist - Reading

The Skills You'll Need: Mandarin, accounting, customer claim, administration, good communication.

Your New Salary: Up to £30k, depending on experience

Office based (Reading)

Perm

Working hours: 9:00am-5:30pm

Start: ASAP

To be successful in this role our client has said it is essential that candidates:

• speak and read fluent Mandarin and English
• have any accounting or customer claim or administration related experience
• are based near Reading or willing to relocate Reading

What You'll be Doing:

• Organize, archive, and maintain files for easy and timely access.
• Perform data entry and database management, focusing on accuracy and completeness.
• Handle internal and external communications, ensuring timely information flow.
• Maintain customer insurance data, update receivables, and manage entries on the insurance portal.
• Review customer claims and collect required documentation for managerial evaluation.
• Communicate with the sales team and customers to resolve claim-related issues.
• Issue credit notes through the internal system.

The Skills You'll Need to Succeed:

• Ability to work cross-culturally and adapt to diverse work practices.
• Understanding of the business-to-business environment.
• Strong collaboration skills to coordinate with partners and departments.
• Proven ability to manage tight deadlines across multiple projects.
• Proficient in Microsoft Office, especially Excel (familiarity with advanced functions preferred).
• Fluent in English with strong written and verbal communication skills.
• Excellent attention to detail, self-motivation, and problem-solving abilities.
• Ability to work independently and as part of a team.
• Prior experience in a similar role is preferred.
• Bachelor’s degree in any discipline.

We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days.

People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability.