Mandarin-Speaking Guest Experience Lead

vgroup; Greater London; On-site; GBP 26,000 - 38,000; Full time

Job summary

Ponant Cruises, through V.Ships Leisure, is seeking a Guest Experience Coordinator to elevate maritime guest service and ensure seamless experiences. You will coordinate cross-team efforts and be a primary contact for guests, helping to gather feedback and resolve inquiries.

The role focuses on personalizing service, aligning with onboard standards and quality charters, and driving guest satisfaction to exceed NPS targets.

Qualifications

• No specific qualifications listed in the ad.

Responsibilities

• Coordinate efforts among teams and schedule events to meet goals.
• Be the privileged guest contact to gather feedback and assist with needs or questions.
• Coordinate guest experience, ensure onboard standards, and align with quality charters.

Job description

Ponant Cruises, through V.Ships Leisure, is seeking a Guest Experience Coordinator to elevate maritime guest service and ensure seamless experiences. You will coordinate cross-team efforts and be a primary contact for guests, helping to gather feedback and resolve inquiries.

The role focuses on personalizing service, aligning with onboard standards and quality charters, and driving guest satisfaction to exceed NPS targets.