Mandarin speaking Customer Service Representative

Search; Morley; On-site; GBP 22,000 - 26,000; Full time

Job summary

A recruitment agency in Leeds is seeking a Mandarin speaking Customer Service Representative to join the finance team. Responsibilities include managing tenant communications, negotiations for payment plans, and ensuring compliance with legislation. The role offers a salary of up to £26,000 per annum, Monday to Friday working hours, 22 days annual leave plus bank holidays, and access to a free on-site gym.

Benefits

Salary up to 26000 per annum

5 days per week with flexible hours

22 days annual leave plus bank holidays

Free on-site gym

Pension

Casual work dress code

Responsibilities

• Identifying arrears and implementing collection processes.
• Communicating effectively with tenants via phone and email.
• Negotiating payment plans.
• Maintaining accurate accounts records.
• Ensuring compliance with current legislation.
• Collaborating with internal teams.
• Managing charges for damages, fines, and tenancy costs.
• Coordinating tenancy takeovers.

Skills

Fluent in Mandarin

Excellent communication skills

Microsoft proficient

Worked to timed deadlines

Ability to work as part of a team and independently

Job description

Search are currently supporting a large organisation based in Leeds City Centre who are looking for a Mandarin speaking Customer Service Representative to join the finance team!

Key Duties:

• Identifying arrears, and implement collection processes

• Communicate effectively with tenants via phone and email to arrange prompt collection

• Negotiate payment plans where required

• Maintain accurate accounts records

• Ensure compliance is all up to date with current legislation

• Collaborate with internal teams across the business

• Manage charges for damages, fines, and end-of-tenancy costs

• Coordinate tenancy takeovers and smooth transitions for incoming tenants

Skills:

• Fluent in Mandarin
• Excellent communication skills
• Microsoft proficient
• Worked to timed deadlines
• Ability to work as part of a team and independently

Whats on offer:

• Salary up to 26000 per annum
• 5 days per week Monday to Friday on site - 09:00 - 17:30 - can be flexible with hours
• 22 days annual leave plus bank holidays on top
• Free on site gym
• Pension
• Casual work dress code

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.