Mandarin Speaking Customer Service Advisor

JR United Kingdom; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Mandarin Speaking Customer Service Advisor to enhance customer relations in the real estate sector. This role is pivotal in ensuring positive interactions with clients, managing compliance checks, and maintaining accurate documentation. The ideal candidate will thrive in a dynamic environment, showcasing strong communication skills in both English and Chinese. With opportunities for professional growth and a supportive team atmosphere, this position is perfect for someone eager to make an impact in the property management field.

Benefits

Competitive Salary

Professional Development Opportunities

Supportive Working Environment

Qualifications

• Minimum of 1 year of experience in real estate or property management.
• Strong communication skills in English and Chinese.

Responsibilities

• Handle daily customer enquiries through various channels.
• Assist with compliance checks and documentation processes.

Skills

Customer Service

Communication Skills

Problem-Solving

Attention to Detail

Multitasking

Education

Relevant Experience in Real Estate

Tools

CRM Tools

WeChat

Job description

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Mandarin Speaking Customer Service Advisor, london

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Client:

London Capital Homes

Location:

london, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

5

Posted:

24.04.2025

Expiry Date:

08.06.2025

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Job Description:

Company Description

London Victoria Group (Trading as London Capital Homes, LCH) is a certified member of various UK government regulatory agencies specializing in selling and letting high-end residential projects in London. We provide comprehensive services, including property letting, property management, and property resale. Our tailored promotional materials and extensive advertising channels ensure that landlords maximize benefits and tenants have peace of mind.

Job Summary

Our Customer Advisors are often the very first impression that our customers have of our brand. We are looking for a proactive, detail-oriented, and service-minded individual to join our team. The ideal candidate will have experience in the real estate rental industry, excellent communication skills, and the ability to handle compliance checks and documentation processes accurately.

This role requires someone who can work independently, respond to customer enquiries in a timely manner (especially via WeChat), and manage end-to-end client records and compliance requirements.

Responsibilities Customer Service & Relationship Management

• Handle daily customer enquiries through phone, email, WeChat, and in-person
• Respond to WeChat messages and follow up on client requests
• Maintain positive relationships with landlords, tenants, buyers, and sellers
• Coordinate landlord onboarding and tenant move-in/out processes
• Support after-sales services and general customer care

Compliance & Documentation

• Assist with compliance checks and KYC (Know Your Customer) processes for landlords and tenants
• Ensure all client documentation is accurate, complete, and meets regulatory requirements
• Manage and organize contracts, ID verifications, and tenancy-related documents
• Update and maintain internal records and CRM system timely and correctly
• Assist in preparing tax return-related documents for the accounts team

Requirements

• Minimum of 1 year of relevant working experience in real estate, property management, or administration
• Familiarity with the property rental industry is highly preferred
• Experience in compliance and documentation handling is a plus
• Strong communication skills in both written and spoken English and Chinese
• Experience using CRM tools, preferably with real-time messaging functions (e.g., integrated with WeChat)
• Strong attention to detail and organizational skills
• Ability to multitask and prioritize workload effectively
• Problem-solving skills and a proactive attitude
• Team player but also capable of working independently

What We Offer

• Competitive salary based on experience
• Opportunities for professional development and internal growth
• Supportive and friendly working environment
• Exposure to all aspects of real estate leasing and property management