Manchester - Floor Team Member

Wasabi Co.; Manchester; Hybrid; GBP 12,000 - 15,000; Full time

Benefits offered by this job

Pension scheme

Refer A Friend Scheme

Free meals on shift

50% discount in our Restaurants

Additional Leave after 2 years

Employee Assistant Programme

Perkbox discounts

Online GP service via Perkbox

Long Service Awards

Life Assurance

Job summary

Wasabi is seeking a Team Member to join our Restaurant, delivering amazing customer service and ensuring hot food is prepared, packaged and displayed to high standards. No prior experience required as full training is provided.

You will thrive in a fast-paced, family-like environment, with shifts and training designed to help you grow your skills within our growing company.

Qualifications

• The right candidate will demonstrate our core behaviors.
• Is passionate about Wasabi and has visited our Branches.
• Has previous experience as a Team Member.
• Excellent verbal communication.
• Well groomed.
• Must be flexible to work suitable shift patterns.
• Shows initiative and willingness to learn.
• Is a Team Player.

Responsibilities

• Deliver amazing customer service following the Wasabi Standards.
• Deal with customers professionally and友ly.
• Provide information on products and requests.
• Ensure speedy service and manage queues effectively.
• Serve customers fairly and in a timely manner per Wasabi guidelines.
• Maintain cleanliness and organisation of the floor.
• Keep up to date with menu changes and promotions.
• Handle till orders following cash handling guidelines.
• Represent the company professionally at all times.

Skills

Customer service

Team player

Excellent communication

Flexible to shifts

Well groomed

Job description

About us

We're Wasabi. We are Passionate, we are Adaptable, we are Responsible and we are a Team! We're all about fresh and authentic, constantly working together to create a new, dynamic food experience. Our passion for food and art inspires us to constantly create new dishes to delight our customers. Join us and you'll have the opportunity to be a part of a fantastic team where you can learn new skills and develop an exciting career.

About you

We are looking for a Team Member to join our Restaurant. You will play a pivotal role by ensuring our customers receive amazing customer service that wows every time. You will ensure our hot food is prepared, packaged and displayed to the highest possible standards, whilst complying with all quality checks and food safety control measures.

This is the chance to be a part of something innovative, inspirational and exciting!

You're someone who is passionate about food and customer service. You thrive in a place where no two days are the same and want to work somewhere where you can feel like you're part of the family. No previous experience required as we provide full training.

Key Responsabilities

• To deliver amazing customer service at all times to our customers following the Wasabi Standards.
• Dealing with customers in an efficient, professional and friendly manner at all times
• Providing customers with relevant information on products and any other requests
• Ensuring speedy service with a friendly attitude and managing queues effectively
• To ensure that customers are served properly, fairly and in a timely manner following the wasabi steps of service.
• To ensure that you are representing the company and yourself in a professional manner
• Receiving goods and deliveries and ensuring they are placed in the relevant areas
• Maintaining cleanliness and organisation of the floor
• Keeping constantly up to date with menu changes and any promotions in the company
• To process customer’s orders on the till following the financial cash handling guidelines
• To ensure all products are available and displayed following the Wasabi Brand standards guidelines
• Assisting with stock control checks when required by management
• To maintain good relationships with all of the shop’s team.
• Supporting the Kitchen when necessary
• To work together to ensure the shop and kitchen is at is best standards
• Taking responsibility for your own personal development at work and striving to be the best in what you do; taking pride in your work
• Maintaining punctuality and an exemplary attendance record
• Carrying out all food hygiene and health & safety practices in line with company procedures and regulations
• Wearing the appropriate uniform and/or PPE supplied by the company in line with company policies
• Adhering to all statutory company policies and procedures
• Ensuring that you are fully aware of and adhering to the health and safety regulations concerning your employment and promoting a safe environment for yourself, your colleagues and customers
• Reporting any maintenance issues immediately to the relevant manager/s
• To ensure all cleaning tasks are completed following all Health & Food Safety standards
• To ensure food is restocked following first in first out procedures
• To report to the manager any items that have expired or are about to expire and record them on the till.
• To setup the hot food area following the wasabi standards guideline
• To heat up hot food items following all Health & food safety standards and wasabi brand standards guidelines.
• To label all hot food displayed correctly following all wasabi brand standards and Health & Food safety guidelines

Our Requirements

• The right candidate will demonstrate our core behaviors
• Is passionate about Wasabi and has visited our Branches
• Has previous experience as a Team Member
• Excellent verbal communication
• Well groomed
• Must be flexible to work suitable shift patterns
• Shows initiative and willingness to learn
• Is a Team Player

In return we provide

• A great working environment
• Mystery Shopper Bonus
• Pension scheme
• Refer A Friend Scheme
• Free meals on shift
• 50% discount in our Restaurants
• Additional Leave after 2 years
• Employee Assistant Programme
• Stream - a financial wellbeing benefit that lets you access your pay as you earn it in real time and manage savings
• A variety of discounts (shopping, food & drink, entertainment and health & fitness) through Perkbox
• Online GP service via Perkbox
• Long Service Awards
• Life Assurance and
• The opportunity to develop your skills within a growing company.

COME ROLL WITH US!