Managing Consultant- HR Transformation- Shared Services

Capgemini; London; Hybrid; GBP 60,000 - 90,000; Full time

Job summary

A leading technology consulting firm in London is seeking an experienced transformation consultant to design Shared Service Centers and drive efficiency across HR functions. The ideal candidate will have a strong background in implementing shared services and a proven track record in client relationship management. This position offers opportunities for mentoring junior consultants and contribution to business growth, ensuring alignment of HR strategies with business goals.

Benefits

Flexible working arrangements

Employee wellbeing support

Collaborative work culture

Qualifications

• Experience in transformation and/or implementation of shared services.
• Knowledge of technology for optimizing shared services.
• Dynamic communicator and influencer.
• Skilled in HR process optimization.
• Operational experience in shared services delivery is advantageous.

Responsibilities

• Design and implement Shared Service Centers.
• Drive efficiency across HR functions.
• Define KPIs and SLAs for shared services.
• Build trusted relationships with clients.
• Mentor and develop junior consultants.

Skills

Transformation experience

Client relationship management

Communication skills

Stakeholder management

HR process optimization

Sales experience

Job description

At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting-edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose.

YOUR ROLE

In this role you will play a key role in:

• Design, implement, and optimize Shared Service Centers for global organizations.

• Drive efficiency and scalability across HR functions, leveraging GBS frameworks to align with business objectives.

• Define KPIs and SLAs to measure and track the effectiveness of shared services and GBS operations.

• Building trusted relationships with clients, ensuring their needs are met and their objectives achieved.

• Mentor and develop junior consultants, fostering a culture of collaboration, innovation, and high performance.

Design, implement and optimize HR Operating Models for medium and global organisations.

As part of your role, you will also have the opportunity to contribute to the business and your own personal growth, through activities that form part of the following categories:

• Business Development - Leading proposals, RFPs, bids, proposition development, client pitch contribution, client hosting at events.

• Internal contribution - Campaign development, internal think-tanks, whitepapers, practice development (operations, recruitment, team events & activities), offering development.

• Learning & development - Training to support your career development and the skills demand within the company, certifications etc.

YOUR PROFILE

• Experience in transformation and/or implementation of shared services and service delivery models
• Knowledge of the technology being used to evolve and optimise shared services
• Knowledge and market insights on the evolution of HR Operating Models and Shared Services
• Knowledge of the AI use-cases for HR shared service optimisation
• An experienced and dynamic communicator and influencer
• Experience in sales and tendering activities, either in the development of client proposals or the scoring/assessing of proposal responses
• Experienced in organisation design methods, frameworks and practical delivery
• Operational experience in shared services delivery is advantageous
• Skilled in HR process optimization, identifying and implementing improvements to enhance service delivery
• Proficient in managing the full system implementation lifecycle-from requirements gathering to post-go-live support.
• Expertise in developing detailed business requirements and process documentation.
• Strong stakeholder management skills, with a proven track record of engaging and influencing diverse teams.
• Effective in aligning HR strategy with business goals through strategic transformation initiatives.

WHAT YOU'LL LOVE ABOUT WORKING HERE

You will be part of the Employee Experience & HR team, which has a collaborative culture. You will work with a diverse group of talented professionals who are passionate about HR, technology, Employee Experience, AI, and dedicated to delivering exceptional solutions to diverse clients. A team that thrives on creativity and innovation, constantly pushing the boundaries of what's possible.

We are delighted to have received the "Glassdoor Best Places to work UK' accolade for 5 consecutive years, to see what it's like to work at Capgemini Invent, visit our Glassdoor page

NEED TO KNOW

At Capgemini we don't just believe in inclusion, we actively go out to making it a working reality. Driven by our core values and Inclusive Futures for All campaign, we build environments where you can bring you whole self to work.

We aim to build an environment where employees can enjoy a positive work-life balance. We embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements.

Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained 'Mental Health Champions' across each of our business areas. We have also invested in wellbeing apps such as Thrive and Peppy.

CSR

We're also focused on using tech to have a positive social impact. So, we're working to reduce our own carbon footprint and improve everyone's access to a digital world. It's something we're really serious about. In fact, we were even named as one of the world's most ethical companies by the Ethisphere Institute for the 10th year. When you join Capgemini, you'll join a team that does the right thing.

Whilst you will have London, Manchester or Glasgow as an office base location, you must be fully flexible in terms of assignment location, as these roles may involve periods of time away from home at short notice.

We offer a remuneration package which includes flexible benefits options for you to choose to suit your own personal circumstances and a variable element dependent grade and on company and personal performance.

ABOUT CAPGEMINI

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.