Managing Agent Property Manager

Essential Employment; England; On-site; GBP 45,000 - 55,000; Full time

Job summary

A leading property management firm is seeking a Managing Agent Property Manager to join their Greater London team. This full-time, temporary role involves overseeing property compliance, managing relationships with landlords, and ensuring high customer satisfaction. Candidates should have relevant property management qualifications and experience in delivering effective service.

Qualifications

• Experience in managing properties and ensuring compliance with regulations.
• Strong interpersonal skills to handle inquiries and complaints effectively.
• Ability to prepare management reports and performance indicators.

Responsibilities

• Manage relationships with landlords and ensure compliance with lease obligations.
• Review and challenge service charges in line with regulatory requirements.
• Coordinate communication with residents regarding property management issues.

Skills

Health and Safety Compliance

Customer Service

Risk Management

Education

Relevant Property Management Certification

Job description

Managing Agent Property Manager needed in Greater London, £21.92ph
PAYE – Reference: OR8200

Support colleagues across the organisation to understand their relationships with superior landlords and/or their agents, working with these parties to protect the client and its residents. Address concerns related to health and safety or other responsibilities by intervening as needed.

• Ensure adherence to obligations under the lease and address any issues. Support the Senior Property Manager in maintaining the database capturing all relevant information for blocks/estates with superior landlords and their agents.
• Assist in completing the Block Attributes Matrix (BAM).
• Collect compliance records, including those for Building Safety Measures, from superior landlords and/or their agents.
• Review service charges levied by landlords and agents to ensure compliance with the lease and Landlord and Tenant Act rules. Challenge reasonableness and value for money as appropriate, and assist with First Tier Tribunal cases.
• Coordinate s20 consultation notices for works/services with landlords/agents and ensure residents are informed and can make observations or challenges.
• Lead or assist projects to improve team and department operations. Support other teams to meet objectives as required.
• Help prepare management reports, performance indicators, and information for senior staff, external bodies, COG, the Executive team, and the Board.
• Identify and manage risks, ensuring value for money in services provided.
• Handle inquiries and complaints professionally, promoting high customer satisfaction and learning from feedback to improve practices.
• Develop and maintain professional relationships internally and externally, safeguarding organisational interests.
• Maintain accurate and accessible records, including the use of computer systems and databases.
• Champion resident focus, ensuring teams prioritize residents' interests.
• Deputise as required.

This is a full-time role on a temporary basis.

If interested, apply via our website with your CV, or email your CV to [e-mail] quoting the reference number.

Essential Employment acts as an Employment Business for this vacancy. We are an Equal Opportunities Employer.

Pre-employment checks, including references, may be required. Please be prepared.

Due to high application volumes, we may not respond to all unsuccessful candidates, but you will be contacted if your CV progresses to the next stage.

Follow us on Twitter/Facebook/LinkedIn or visit www.essentialemploy.co.uk.