Managing Agent & Leasehold Officer (3 Roles Available)

Kent Housing Group; Ashford; On-site; GBP 32,000 - 52,000; Full time

Job summary

Moat is expanding its Managing Agents and Owned Tenures team and is hiring three Managing Agent & Leasehold Officers to support customers across designated patches in England. You will handle leasehold and managing agent responsibilities for schemes Moat manages directly, as well as where Moat has a leasehold interest or works with third-party landlords.

The role focuses on acting as a leasehold and managing agent specialist, working with neighbourhood, property and service charge teams,

Qualifications

• Leasehold or housing management experience is preferred.
• Strong customer service and stakeholder management skills.

Responsibilities

• Support shared owners, leaseholders and freeholders across allocated patches.
• Provide expertise on complex leasehold issues, escalations, managing agent performance and dispute resolution.
• Collaborate with neighbourhood, property and service charge teams to deliver a compliant, transparent service.

Job description

Employer: Moat

Close date: Sunday 11/10/2026

We’re Expanding Our Managing Agents And Owned Tenures Team And Are Recruiting Three Managing Agent & Leasehold Officers To Support Customers Across Designated Geographical Patches

• 1 x London South East and Essex
• 1 x London South, Sussex and Mid Kent
• 1 x West Kent and East Kent

Are you an experienced leasehold, property management or housing professional looking for an opportunity to make a real difference for customers? These are exciting new roles that will play a key part in improving our leasehold and managing agent services, strengthening relationships with key partners, and ensuring our customers receive a compliant, transparent and high-quality service.

About The Role

As a Managing Agent & Leasehold Officer, you’ll be responsible for supporting shared owners, leaseholders and freeholders across your allocated patch, including schemes managed directly by Moat, developments where Moat has a leasehold interest, and schemes managed by third-party landlords, freeholders and managing agents.

Acting as a leasehold and managing agent specialist, you’ll work closely with colleagues across neighbourhood, property and service charge teams, providing expertise on complex leasehold issues, customer escalations, managing agent performance and dispute resolution.

You’ll help ensure services are delivered compliantly and effectively, support customers through complex issues, identify risks, and challenge poor performance where necessary to achieve better outcomes and value for money.