Managing Agent Contract Manager

London and Quadrant Housing Trust; London; Hybrid; GBP 47,000 - 53,000; Full time

Job summary

A leading housing association in London is seeking a Managing Agent Contract Manager to ensure compliance in service charges and drive accountability. The role requires strong expertise in leasehold management and excellent negotiation skills. The successful candidate will influence service delivery and protect residents' interests. This permanent, full-time position offers a salary of £47,135 to £52,008 depending on experience, alongside a supportive benefits package.

Benefits

Excellent pension plan

28 days annual leave plus bank holidays

Health Cash Plan

Lifestyle benefits

Employee Assistance Programme

Qualifications

• Proven expertise in leasehold block management across large or complex estates.
• Strong knowledge of relevant legislation and regulations.
• Confidence in challenging service charges and enforcing compliance.

Responsibilities

• Ensure fairness and compliance in service charge validation.
• Hold managing agents accountable for service quality.
• Champion residents by resolving disputes and ensuring transparency.

Skills

Leasehold block management

Legal knowledge

Stakeholder engagement

Negotiation skills

Regulatory knowledge

Education

TPI or RICS accreditation or equivalent

Job description

Overview

Title: Managing Agent Contract Manager

Contract Type: Permanent, FT, 35 hours

Salary: £47,135 to £52,008 per annum (London weighted salary) dependant on experience

Reporting Office: London, Stratford

Persona: Agile/hybrid working – office based 20-40% (3-4 days working from home)

Closing Date: 28 September 2025

Benefits include: Excellent pension plan (up to 6% double contribution), 28 days annual leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more.

Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.

Role

Join our Rent & Service Charge Team at L&Q. At L&Q, we are committed to providing our residents with excellent housing services. Behind that mission is a complex world of leases, service charges, compliance, and relationships with managing agents. As Managing Agent Contract Manager, you will be the person who holds external managing agents and superior landlords to account, ensuring every pound of service charge delivers value for money, every contract stands up to scrutiny, and every resident receives the standard of service they deserve. This is a role with real influence, high visibility, and tangible impact; you will be the trusted expert to protect the interests of L&Q, our residents, and uphold regulatory compliance.

If this sounds like you, we would love for you to apply!

Your impact in the role

• Ensuring fairness & compliance by validating and challenging service charges, ensuring costs meet lease and legislative requirements.
• Driving accountability by holding managing agents and landlords to account for the quality and value of services delivered.
• Championing residents by resolving disputes, challenging poor performance, and ensuring transparency.

What you'll bring

• Proven expertise in leasehold block management, ideally across large or complex estates.
• Strong legal and regulatory knowledge, including the Landlord & Tenant Act 1985, Commonhold & Leasehold Reform Act 2002, and Leasehold & Freehold Reform Act 2024.
• Confidence in challenging service charges, enforcing compliance, and supporting tribunal cases.
• Professional credibility ideally with TPI or RICS (or equivalent experience).
• Excellent stakeholder and negotiation skills, able to hold external partners accountable at senior levels.
• The ability to thrive in a strategic role where law, compliance, and resident outcomes collide.

Additional notes

We look forward to reviewing your application, and hearing about the genuine experiences and skills you could bring to our organisation. L&Q reserve the right to not accept statements that exceed 500 words.

About L&Q

We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.

250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England. At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&Q.

L&Q strongly believes a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. If you require any reasonable adjustments at any stage during this process, please email [e-mail].

At L&Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations. Click here to find out more about L&Q and why you should join us!