Managing Agent Contract Manager

NFP PEOPLE; London; Hybrid; GBP 47,000 - 53,000; Full time

Job summary

A leading housing association in London seeks a Managing Agent Contract Manager to ensure service charge fairness and accountability. You will manage external agents, ensure compliance, and champion residents' rights. Ideal candidates have expertise in leasehold management and regulatory knowledge. This permanent full-time role offers a salary between £47,135 and £52,008 with hybrid working arrangements.

Benefits

Excellent pension plan

28 days annual leave plus bank holidays

Westfield Health Cash Plan

Non-contributory life assurance

Paid volunteering days

Lifestyle benefits

Employee Assistance Programme

Qualifications

• Proven expertise in leasehold block management, ideally across large or complex estates.
• Strong legal and regulatory knowledge, including Landlord & Tenant Act 1985.
• Confidence in challenging service charges and supporting tribunal cases.

Responsibilities

• Ensure fairness and compliance by validating service charges.
• Drive accountability by holding managing agents and landlords responsible.
• Champion residents by resolving disputes and ensuring transparency.

Skills

Leasehold block management

Legal and regulatory knowledge

Stakeholder and negotiation skills

Education

TPI or RICS membership

Job description

Overview

Managing Agent Contract Manager

We are looking for a Managing Agent Contract Manager to join our Rent & Service Charge Team, this is an exciting opportunity to play a pivotal role in ensuring residents receive excellent housing services and real value for money.

Position: Managing Agent Contract Manager
Location:Stratford, London / Hybrid (20–40% office-based, 3–4 days from home)
Salary: £47,135 – £52,008 per annum (London weighted, dependent on experience)
Hours: Full Time (35 hours per week)
Contract: Permanent

Closing Date: Sunday 28th September 2025

Responsibilities

This role goes beyond management it’s about influence, accountability, and impact. You will be the trusted expert holding external managing agents and superior landlords to account, ensuring every contract stands up to scrutiny, every pound of service charge delivers value, and every resident receives the high standard of service they deserve.

You will:

• Ensure fairness and compliance by validating and challenging service charges to meet lease and legislative requirements.
• Drive accountability by holding managing agents and landlords responsible for the quality and value of services delivered.
• Champion residents by resolving disputes, challenging poor performance, and ensuring transparency.

About You

We’re seeking a confident, knowledgeable, and credible leasehold professional who thrives where law, compliance, and resident outcomes intersect.

You will bring:

• Proven expertise in leasehold block management, ideally across large or complex estates.
• Strong legal and regulatory knowledge, including the Landlord & Tenant Act 1985, Commonhold & Leasehold Reform Act 2002, and Leasehold & Freehold Reform Act 2024.
• Confidence in challenging service charges, enforcing compliance, and supporting tribunal cases.
• Professional credibility, ideally with TPIor RICS membership (or equivalent experience).
• Excellent stakeholder and negotiation skills, with the ability to hold senior external partners accountable.

If this sounds like you, we’d love to hear from you.

Benefits

• Excellent pension plan (up to 6% double contribution)
• 28 days annual leave plus bank holidays, rising to 31 days with length of service
• Westfield Health Cash Plan
• Non-contributory life assurance
• Up to 21 hours volunteering paid days
• Lifestyle benefits and Employee Assistance Programme
• And many more…

Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.

About the organisation

One of the UK’s leading housing associations and developers, founded on the belief that high-quality housing is vital for people’s health, happiness, and security. Over 250,000 people call our properties home, and we’re proud to serve diverse communities across London, the South East, and the North West.

People are at the heart of everything we do, and our success depends on employing and supporting the very best people. We are proud to be a Stonewall Diversity Champion, a Disability Confident employer, and signatories of the Time to Change Employer Pledge to help end mental health discrimination.

Other roles you may have experience of include Contract Manager, Leasehold Manager, Service Charge Manager, Block Manager, Leasehold Services Manager, IRPM Manager, RICS Manager, Housing Contract Manager, etc.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.