Manager, Ticketing Operations

Liverpool Football Club; Liverpool; On-site; GBP 42,000 - 60,000; Full time

Benefits offered by this job

Contributory pension scheme matching 5

Life Assurance Cover

Free financial guidance

Cycle to Work scheme

Season ticket loans

Discounts & cash back

Will Writing Service

Employee Assistance Programme

Medicash Health Cash Plan

Volunteering opportunities

LFC perks: LFCTV GO access, priorityt

Partner offers

Job summary

Liverpool Football Club is seeking a Manager, Ticketing Operations to lead the ticketing sales approach for Men’s domestic and European fixtures, and share responsibility for Women’s matches across all competitions. You will collaborate with Ticketing Operations, Systems and broader teams to drive operational excellence and deliver best-in-class supporter experiences.

The role requires strong leadership in a high-volume environment, experience with Seat Geek and Fortress systems, and a proactive

Qualifications

• Demonstrable strong experience in a high-volume ticketing environment in the sports or entertainment industry.
• Excellent industry knowledge, particularly about ticketing and football.
• Excellent stakeholder management and ability to liaise with internal and external stakeholders.
• Experience with implementing and delivering policy and process change.
• Strong leadership skills and ability to effectively delegate to ensure all team members know what is expected of them and tasks are fulfilled optimally.

Responsibilities

• Manage end-to-end ticket sales and delivery for Men's domestic and European cup fixtures, Women's fixtures, and Cup Finals across all competitions.
• Manage ticket inventory, allocations, priority sales windows, season ticket renewals, and digital ticketing operations.
• Act as a key ticketing lead for major events, including non-football events and finals, across Anfield and third-party venues.
• Collaborate with internal teams, external clubs, venues and partners to ensure ticketing activities, communications and fulfilment processes are delivered effectively.
• Oversee ticketing content and supporter journeys across club channels, ensuring accurate, accessible and seamless customer experiences.
• Support matchday operations, reporting, financial reconciliations and the resolution of escalated ticketing issues, while contributing to wider club projects and initiatives.
• Provide guidance and delegation to Ticketing Coordinators, ensuring all ticketing requirements are delivered to a high standard and within key deadlines.

Skills

High-volume ticketing experience

Stakeholder management

Leadership / delegation

Ticketing strategy knowledge

Digital ticketing processes

Tools

Seat Geek

Fortress access control

Excel

Job description

About the role

We are looking for a Manager, Ticketing Operations to join the team at Liverpool FC.

You will manage the ticketing sales approach for Men's domestic and European cup fixtures, alongside shared responsibility for Women's matches across all competitions, delivering a seamless and best-in-class supporter experience. Acting as a key contact for internal and external stakeholders, you will collaborate with Ticketing Operations, Ticketing Systems and wider business teams to execute the Club's ticketing strategy, drive operational excellence and achieve departmental objectives.

What will you be doing?

• Manage the end-to-end ticket sales and delivery process for Men's domestic and European cup fixtures, Women's fixtures, and Cup Finals across all competitions.
• Manage ticket inventory, allocations, priority sales windows, season ticket renewals, and digital ticketing operations to maximise utilisation and supporter experience.
• Act as a key ticketing lead for major events, including non-football events and finals, providing operational expertise across Anfield and third-party venues.
• Collaborate with internal teams, external clubs, venues and partners to ensure ticketing activities, communications and fulfilment processes are delivered effectively.
• Oversee ticketing content and supporter journeys across club channels, ensuring accurate, accessible and seamless customer experiences.
• Support matchday operations, reporting, financial reconciliations and the resolution of escalated ticketing issues, while contributing to wider club projects and initiatives.
• Provide guidance and delegation to Ticketing Coordinators, ensuring all ticketing requirements are delivered to a high standard and within key deadlines.

Who are we looking for?

Essential Knowledge

• Demonstrable strong experience in a high-volume ticketing environment in the sports or entertainment industry
• Excellent industry knowledge, particularly about ticketing and football
• Excellent stakeholder management and ability to liaise with internal and external stakeholders
• Experience with implementing and delivering policy and process change
• Strong leadership skills and ability to effectively delegate to ensure all team members know what is expected of them and tasks are fulfilled optimally

Essential Functional / Technical Skills

• Experience using Seat Geek or another relevant ticketing platform
• Experience using Fortress or another relevant access control system
• Experience with managing digital ticketing processes
• Advanced Microsoft application user and proficient with Excel and large quantities of data

Why should you apply?

This is a full-time perm position working 35 hours per week. Your main base will be our city centre office in Liverpool.

Please note, this vacancy may close early if we receive a high volume of applications, so we encourage you to apply as soon as possible.

To reward your hard work and commitment we offer a competitive salary, 25 days holiday (plus 8 bank holidays and the option to purchase up to an additional 5 days) and access to our benefits kit bag which includes but not limited to:

• Contributory pension scheme matching up to 5.5%
• Life Assurance Cover
• Free financial guidance and mortgage advice
• Car salary sacrifice scheme for affordable driving
• Cycle to Work scheme to keep you active
• Purchase season ticket loans for easier commuting
• Exclusive shopping discounts & cashback with top retailers
• Will Writing Service for future planning
• Employee Assistance Programme for confidential support
• Medicash Health Cash Plan for everyday healthcare needs
• Volunteering opportunities to give back to the community
• Special LFC perks - retail discounts, partner offers, free LFCTV GO access, and priority tickets for matches, events & concerts

...and much more! LFC Benefits.pdf

At Liverpool Football Club, we have an unwavering commitment to equality, diversity and inclusion and are always looking to making a positive difference in the communities that we operate within. We are proud of our achievements in this area; maintaining the Premier League Equality Standard Advanced Level, becoming a founding signatory of the Football Association's Football Leadership Diversity Code and being recognised as a leader in this important area on and off the pitch. We take our responsibilities in this area seriously and through the work being done across the club, we are committed to increasing the diversity of our people and becoming an increasingly inclusive workplace for all. We are committed to hiring great people representative of diverse backgrounds, perspectives, and skills across our entire business. If you share our enthusiasm and passion for inclusivity, then we want to hear from you.

Liverpool FC is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all Colleagues and Volunteers to share this commitment.