Manager - Technical Applications Platform Owner

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Manager - Technical Applications Platform Owner

Sector: Aviation, Travel and Tourism
Role: Manager
Contract Type: Permanent
Hours: Full Time

Job Details

Salary: Competitive per annum
Hours: 37.5 per week, Monday to Friday
Location: Flexible working with up to 3 days a week in our VHQ, Crawley
Contract: Permanent
Closing Date: 20th April 2025

In a nutshell

Virgin Atlantic is a purpose-led long-haul airline. Committed to protecting the planet while bringing the social and economic benefits of connectivity and trade to the destinations and communities we serve. We're on a mission to net zero by 2050, but no airline can tackle the decarbonisation challenge alone. At Virgin Atlantic, we're committed to innovation, pioneering change through partnership, and being transparent in our progress.

Virgin Atlantic will appoint a Technical Application Platform Owner to work alongside major programmes of change to accept into service new application solutions and services. The role will influence at a senior level and represent the Technology and Enterprise Transformation division in project steering committees. This role will also work alongside Enterprise and Solution Architecture to consult on industry best practice, determine the feasibility and supportability of new initiatives. The successful candidate will have a strong grasp of application platform management, digital/web and SaaS technologies, commercials, work prioritization, and fundamentals around operational support.

Day to day

1. Provide expertise and guidance on technical aspects of the platforms, ensuring flawless performance and managing change efficiently.
2. Serve as the main point of contact between Technology teams, App suppliers/partners, and important business individuals for the application platforms, promoting ongoing enhancements.
3. Work closely with the Business Product Owner and Enterprise Architecture team to establish the application roadmap and long-term vision for the platforms.
4. Enhance and support the application platforms by defining requirements, objectives, and deliverables.
5. Engage with both internal and external individuals to fulfill business requirements.
6. Ensure the security and integrity of the application platforms in collaboration with InfoSec and data protection teams.
7. Ensure compliance with industry standards, regulatory requirements, and quality assurance processes.
8. Drive innovation and improvements in application platform performance and capabilities.
9. Define and oversee the release management process, ensuring seamless integration of new features and updates into the production environment.
10. Develop a long-term release strategy aligned with business objectives.
11. Establish policies and procedures for release management, ensuring compliance and quality.
12. Oversee the application platforms, interfaces, and core platform team, resolving technical obstacles to delivery.
13. Determine the feasibility and supportability of new initiatives.
14. Collaborate with Technology teams and Suppliers to optimize application platform reliability and uptime.
15. Address missed service level agreements (SLAs) by working with the contract/commercial team and service management to suggest technical fixes.
16. Ensure new and existing applications are fit for purpose, delivering the expected service, and understanding cost of ownership, risks, and problem areas.
17. Ensure application platform and team alignment with the business strategy, product roadmap, and governance policies.
18. Regularly review application roadmaps and CSI to ensure they stay fit for purpose.
19. Serve as a point of contact to resolve technical obstacles that may impede the delivery of managed applications.

1. Highly effective at persuading, influencing, and changing the behaviours of executives, peers, and colleagues across our business.
2. Soft skills to motivate, develop, influence, and change 'hearts and minds.'
3. Proven ability to manage conflicting interests of key stakeholders.
4. Ability to communicate complex information concisely to senior business audiences.
5. Able to drive focus, enthusiasm, and momentum into all levels of the team.

Does this sound like you? If you're energized by the prospect of being part of our amazing Architecture Team then we'd love to hear from you!

At Virgin Atlantic, our leaders empower teams to thrive through collaboration, innovation, and excellence. Explore our Leadership Recipe and discover the 20 core ingredients that define what it means to lead with us, driving our mission to be the most loved travel company and achieve sustainable profit. Want to learn more? Click here

Our customers come from all walks of life and so do our colleagues. That's why we're proud to be an equal opportunity employer and actively encourage applications from all backgrounds. At Virgin Atlantic, we believe everyone can take on the world - no matter your age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs. We celebrate difference and everything that makes our colleagues unique by upholding an inclusive environment in which we can all thrive.

To make your journey with us accessible and individual to you, we encourage you to let us know if you'd like a little extra help with your application, or if you have any individual requirements at any stage along your recruitment journey. We are here to support you, so please reach out to our team, ( [email protected] ) feeling confident that we've got your individual considerations covered.

Company

Richard Branson founded Virgin Atlantic in 1984 with the intention of shaking up the aviation industry. Since then, we’ve grown from a small team, one 747 plane, and a single route to a global network that employs thousands of wonderful people worldwide.

We’re not just your average airline. We’re a family-centric one who recognizes togetherness as a hugely important aspect of life. We support and care about our employees and their families, which makes Virgin Atlantic a special place to work and the long-haul airline our customers fall in love with.

When it comes to our people, they’re a passionate lot, united in creating something different. It’s always been like this. It’s in our DNA, and it was ignited within us from the moment we started flying. So, step on board, get ready to find your purpose, embrace your human spirit and let it fly.

Our ways of working

We’re on a mission to become the most loved travel company, but with this comes great responsibility. We must support all of our people to embrace a growth mindset. To think like a start-up and act like an owner of Virgin Atlantic and to live our values every day. Our ways of working are designed to reflect the balance of happiness, productivity, collaboration, and team spirit that make us uniquely Virgin. We have built our approach on six core principles, recognizing work as an activity, not a place. The focus is less on when and where people work, collaborate, or learn, but on their performance and outcomes. This is built on a foundation of trust and celebrates the diversity of our people, embracing that we all have different work-life considerations and varying times when our energy is highest.

Our people & networks

At Virgin Atlantic, we want to inspire everyone to take on the world, championing inclusivity, activism, and challenger spirit. It guides us in everything we do as we strive to make progress on the issues that matter most. We know difference is a strength, enabling us to be a force for good for our employees, customers, and communities. We aim to be an employer of choice, and our purpose, the belief that drives us, is that everyone can take on the world. We’re committed to bringing together a workforce that reflects the society we live in, creating an environment that supports diversity, equity, and inclusion, and allowing all our people to bring their whole selves to work.

Supported by their own Executive Ally, our four employee networks are employee-led communities where our people can connect, celebrate, and support each other. The networks work together to raise awareness of Diversity, Equity, and Inclusion across the business and, through regular conversation, inform the actions we need to take as an organization to create an environment where everyone feels they belong.

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