Manager – Strategy & Customer

Moorhouse Consulting; London; Hybrid; GBP 82,000 - 110,000; Full time

Job description

Overview

Why Moorhouse?

We are a dynamic consulting firm, focused on delivering sustainable change. We make sure our clients succeed in their long-term goals by helping them turn their strategy into action through exceptional delivery and establishing a culture of change. We are a transformation consultancy, meaning we work with clients on projects to deliver change and improvement, such as in the way they operate, the services they provide or how they manage their people. We deliver real impact through our projects and our clients like who we are and how we work.

We pride ourselves in being proactive, collaborative and straightforward team players, with focus on being successful together. We move fast as a team, and honesty and integrity are key to this. You will be part of a supportive and high-performing team that looks after each other, has fun and celebrates success together. You can be assured of exciting opportunities on varied projects that will stretch you and equip you with skills, experience and knowledge to help organisations respond to turbulence and improve.

What are we looking for?

Potential is what excites us so we are keen to hear from people who want to harness their experience within an organisation that will invest in their professional development from day one. This isn’t just about skills for the job but skills for life – mindset, adaptability, resilience and leadership to name just a few. It is important that you can contribute to sales and business development as well as leading consultant/client delivery teams on key engagements and accounts. In addition, we will expect you to motivate, support and develop junior members of the Moorhouse team and play an active role in supporting the career development of a small group of colleagues.

Responsibilities

• A strong track record of scoping, designing and delivering target operating model work for major organisations, covering people, process, technology and data factors.
• A track record of working within strategy including corporate, functional, growth/innovation and customer is desirable.
• An ability to conduct qualitative and quantitative analysis of organisations, identifying pain points and their root causes.
• A passion for creating pragmatic operating model designs that clients can implement with limited external support and an in-depth understanding of what it takes to make that happen.
• The ability to think innovatively about the new approaches, functions and services that clients may need, going beyond the framework to create tailored solutions that are the best fit for the client.
• An understanding of enterprise agility and the challenges clients experience in making the shift to more agile ways of working.
• An understanding of how to break down complex messages and models in an engaging and creative way (i.e. being able to take people on the journey).
• A strong sales track record and a demonstrable network of relevant relationships.
• Contribute to a culture of sustainability and embrace Moorhouse’s social responsibility by integrating responsible practices and upholding ethical standards and awareness in everyday work.

Essential skills

• 6 - 8 years consulting experience whether this is from a big consulting firm, boutique consultancy or experience gained delivering transformational change in industry.
• An ability to shape and implement complex business change and transformational programmes.
• A passion for building and nurturing strong relationships, both with clients and colleagues.
• Experience of effectively managing and collaborating with senior client stakeholders.
• A keen interest in playing a senior role within the Strategy & Customer Service Line team, supporting the development of compelling propositions and integrating with Sector teams.
• Cross-sector experience is valuable, but we are open to exploring candidates with specific sector experience.

Benefits

• A total cash package of £110,000 comprising of a base salary of £82,005 and a combination of personal and company bonuses that are paid every six months.
• 25 days annual leave increasing by one day for every full year of service to a maximum of 30 days with the option to buy or sell up to five days of annual leave per year.
• Life Assurance, Private Medical Insurance, Group Personal Pension Scheme and a range of discounted lifestyle and well-being benefits through Perkbox.
• A culture where you will not need to compete with others because of promotion quotas or the typical distribution curves that govern performance management in other organisations. We recognise and reward performance consistently and transparently across the firm so that everyone knows where they stand.

Our offices are based near Liverpool Street in London, though we expect you to spend time with clients at their offices. We support flexible and hybrid working.

Moorhouse is proud to be an equal opportunities employer and our values underpin a working environment that is inclusive for all those who work for us. We encourage people to bring their whole selves to work, contribute ideas, take initiative and be responsible for their impact on others internally and externally.