Manager Strategy and Program Management (Gen AI)

TN United Kingdom; England; Hybrid; GBP 60,000 - 100,000; Full time

Job summary

Join a forward-thinking company as a Manager in Strategy and Program Management, focusing on Generative AI. This role offers the opportunity to shape innovative strategies and lead impactful projects that transform customer experiences. Collaborate with diverse teams to drive results and influence change across the organization. With a commitment to your growth and well-being, this role provides a supportive environment where your contributions are recognized and valued. If you are passionate about technology and innovation, this is the perfect opportunity to make a significant impact.

Benefits

Comprehensive medical, dental, and vision insurance

Flexible working model

Generous paid parental leave

Career development opportunities

Access to wellness centers

Confidential counseling support

Qualifications

• Strong business insight and creativity in Generative AI.
• Ability to influence and drive results across multiple teams.

Responsibilities

• Support scoping of Gen AI pilots and ensure alignment.
• Drive project delivery and facilitate collaboration.

Skills

Strategic Thinking

Generative AI Knowledge

Creative Problem Solving

Communication Skills

Relationship Building

Education

Bachelor's Degree

Master's Degree (Preferred)

Tools

Microsoft PowerPoint

Microsoft Excel

Job description

Social network you want to login/join with:

Manager Strategy and Program Management (Gen AI), Brighton and Hove

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Client:

AMEX

Location:

Brighton and Hove, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

3de0d9ba99f9

Job Views:

9

Posted:

26.04.2025

Expiry Date:

10.06.2025

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Job Description:

You Lead the Way. Weve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, youll learn and grow as we help you create a career journey thats unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, youll be recognized for your contributions, leadership, and impactevery colleague has the opportunity to share in the companys success. Together, well win as a team, striving to uphold our and powerful backing promise to provide the worlds best customer experience every day. And well do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Servicing Innovation: Where innovation is our business.

Our teams mission is to shape and implement the Generative AI strategy of Global Servicing at American Express, accelerating the progress of both existing and future use cases of this exciting new technology to transform both the colleague and cardmember experience.

The Servicing Innovation team focuses on:

• Developing and implementing upon the Gen AI strategy & priorities for GS through rapid testing and learning, serving as a first mover for the broader enterprise in this new space
• Accelerating and scaling Gen AI pilot programs through scope definition, coordination, and ongoing centralized support (e.g., analysis, organisational change, communications) for dedicated pilot teams
• Rapidly operationalizing Gen AI initiatives at scale through development of rollout and scaling plans that quickly shift pilots from lessons to benefit realization, enabling teams to fail fast when appropriate
• Providing compliance and risk management support for each unique use case to ensure responsible and thoughtful use of Gen AI technology in accordance with AXP and regulatory policies

How will you make an impact in this role?

The role will require creating strategic and data-driven recommendations that enable the execution of the GS Gen AI strategy. The ideal candidate will be able to think creatively and prepare analyses and presentations on both forward-looking strategy and achieved results. This role also requires collaboration with various teams, including effective collaboration with Senior Leaders of all band levels across GS and American Express more broadly.

Key Responsibilities Include:

• Supporting the scoping of the next wave of Gen AI pilots, ensuring alignment to prioritization principles while extrapolating lessons from smaller scale efforts and extending to bigger bets
• Thought leadership/creative problem solving to accelerate technological innovation for AXP and drive progressive improvement
• Developing strong working relationships with various collaborators in order to achieve results and enact wide-scale impact across the enterprise
• Strategic program management for live pilots, ensuring that key achievements, deadlines, and deliverables are driven by removing roadblocks and facilitating alignment between collaborators
• Driving project delivery by fostering teams, being a great partner with collaborators, finding opportunities and obstacles/risks, developing strategic recommendations, and ensuring results are effectively driven
• Results and change leadership, including the planning and development of key Gen AI initiatives that result in achievement of sustainable, ground-breaking results
• Preparing and refining financial models to project Gen AI pilot results and financial impact
• Monitoring external perspectives and developments in Gen AI and innovation more broadly and incorporating them into to Amex roadmaps and decisioning as relevant
• Driving analysis of key metrics for Gen AI pilots to derive insights on value and performance, and prepare materials for sharing results

Minimum Qualifications:

• Strategic, big-picture thinker with demonstrated interest in Generative AI and innovation with strong business insight and high degree of creativity in finding opportunities for products, services, new processes and systems
• Ability to influence without authority at all levels and demonstrated track record for getting results and transformation across multiple lines of business
• Proven relationship-builder with strong consultative and collaborative skills to partner with business leaders in order to devise solutions to complex business challenges
• Adept at forming thoughtful and considered perspectives, supported by both objective fact and strategic conviction
• Excellent oral and written communication and presentation skills, including the ability to articulate complex issues in a simple, non-technical manner, to fluently bridge business and technical discussions, and to tailor communication to various audiences
• Familiarity with Microsoft PowerPoint and Excel required

Preferred Qualifications:

• Ability to navigate ambiguity and engage in structured thinking in order derive meaningful, data-driven insights
• Comfortable working in an environment with tight deadlines and handling through making decisions with imperfect information

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.