Manager, Store Mgmt, Transactional, EMEA

Disney; City of Westminster; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading entertainment company in the UK is seeking a Manager for Digital Stores to enhance its digital transactional business across EMEA markets. The role involves managing client relationships, collaborating on marketing strategies, and overseeing content management projects. Candidates should have a strong background in digital content, excellent communication skills, and the ability to manage multiple stakeholders effectively. The position offers several benefits including flexible working arrangements and opportunities for personal development.

Benefits

25 days annual leave

Private medical insurance & dental care

Free Park Entry

Disney Discounts

Disney+ Subscription

Excellent parental and guardian leave

Qualifications

• Commercially focused professional with a background in digital content.
• Proven ability to manage multiple priorities across various markets.
• Experience in content management, pricing, and promotional strategies.

Responsibilities

• Manage client relationships to achieve revenue targets.
• Collaborate with teams for successful digital content launches.
• Track sales and assist in forecasting new release content.

Skills

Client management experience

Organizational skills

Analytical skills

Interpersonal communication

Education

Degree from accredited university

Tools

Microsoft toolset

Salesforce

Job description

Content Sales is a dynamic division of TWDC responsible for digital distribution of the full slate of movies and TV content produced by The Walt Disney Company. The Manager, Digital Stores, plays a pivotal role in expanding Disney's digital transactional business across key third‑party digital stores in Europe, covering both ownership (Electronic Home Video Licensing, EHVL) and rental (Transactional Video on Demand, TVOD) models. The individual will be working closely with clients in various EMEA (Europe, Middle East & Africa) markets to drive the sales of digital content. This role is based in the Regional Digital Stores Management Team in London, covering global and local retailers, and has responsibility for the following key areas: New releases: drive the successful launch of new content across digital stores in various EMEA markets to achieve revenue targets. Catalogue: collaborate with internal and external stakeholders on catalogue projects and price promotional initiatives aimed at driving revenue from library content. Project management and ad‑hoc: lead projects and ad‑hoc requests across external accounts and internal teams, focusing on finding efficiencies and revenue opportunities. The fast growing, quick changing space crossing digital, technology and business would suit a commercially focused, organised and passionate business professional with a background in digital content. The individual should bring a high attention to detail, have good interpersonal, verbal and written communication skills, and the ability to project‑manage and work effectively under deadlines and in complex environments.

Responsibilities

• Manage client relationships with specified accounts to drive on‑store featuring and placement of Disney content, aiming to achieve/exceed revenue targets in line with AOP
• In partnership with the marketing team, leverage trade marketing assets and investment in store management negotiations to maximize support for TWDC titles across digital stores.
• Maintain a symbiotic working relationship with the trade marketing team on a client and territory level to optimise the owned and bought media campaigns
• Work with commercial leads to ensure alignment and accurate implementation of deal terms
• Content Management
  • Ensure relevant systems (Salesforce) and internal trackers are updated and distributed to key internal stakeholders to ensure content availability. Coordinate with immediate team to implement enhancements required to such systems and trackers.
  • Work closely with the wider Store Management, Deal Management, Technical and Marketing teams to ensure that all clients have the required materials for upcoming releases and promotional events.
  • Reviewing, recommending and implementing pricing and windowing strategies
  • Collaborate with the wider team on the annual price promotion strategy
• Analytics
  • Track sales and assist finance team regarding new release content forecasting.
  • Overseeing and monitoring content availability, pricing and windowing strategies and digital storefronts trends across markets
• Stakeholder Management
  • Effectively communicate applicable account/territory performance updates to relevant internal parties e.g. regional senior management and local leadership
  • Organize and attend business trips when required to participate in industry markets or internal events, preparing agendas and leading presentations.
  • Represent and champion the Store Management team with internal stakeholders
• Line Management
  • Direct line management of intern and coordinator, supporting them on day‑to‑day processes and leading their professional development
  • Working closely with the supervisor, to ensure the wider team is aligned on deliverables and responsibility distribution.

Qualifications

• Commercially focused professional, ideally with a background in digital content, preferably within digital store management across multiple EMEA markets.
• Strong client management experience.
• Proven ability to project‑manage and work effectively under deadlines in complex environments.
• Experience in managing or supporting teams, including line management responsibilities.
• Experience collaborating with cross‑functional teams (e.g., marketing, finance, commercial).
• Experience in content management, pricing, and promotional strategies.
• Experience working in fast‑growing, rapidly evolving digital, technology, or business environments.

Skills Required

• Strong understanding of the different distribution models for film and TV content.
• Strong commercial and content management acumen.
• Exceptional interpersonal, verbal, and written communication skills.
• Presentation and negotiation skills, especially in client‑facing situations.
• Ability to work collaboratively across teams and functions.
• Organizational skills and attention to detail.
• Ability to manage multiple priorities and stakeholders across various markets across EMEA.
• Analytical skills for tracking sales, forecasting, and monitoring trends
• Proficiency in updating and managing internal systems and trackers, utilizing Microsoft toolset and CRM systems (Salesforce)
• Leadership skills to support/develop direct reports

Requirements

Occasional travel may be required. Graduate from accredited university preferred.

Benefits

• 25 days annual leave
• Private medical insurance & dental care
• Free Park Entry: You will have the opportunity to enter any of our parks with your family and friends for free
• Disney Discounts: you are entitled to discounts on designated Disney products, resort F&B and ticketing
• Disney+ Subscription
• Excellent parental and guardian leave
• Employee Resource Groups - WOMEN @ Disney, Disney DIVERSITY, Disney PRIDE, our new disability & neurodiversity focused group - ENABLED, and our Mental Health & Wellbeing Group, TRUST.

EEO Statement

The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. We are committed to building a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives.