Manager, Specialist Sales, SME Solutions UK&I

MasterCard; London; On-site; GBP 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a Manager for Specialist Sales in SME Solutions. This pivotal role focuses on driving sales and market penetration of innovative payment solutions while ensuring alignment with local market dynamics and customer needs. The successful candidate will collaborate with various teams to develop go-to-market strategies and enhance customer engagement. If you possess a strong sales background in the payment industry and are passionate about delivering exceptional customer experiences, this opportunity offers a dynamic environment where your contributions will significantly impact growth and success.

Qualifications

• Master's degree in Business or Engineering required.
• Strong expertise in the payment industry and sales experience preferred.

Responsibilities

• Drive sales of SME products and solutions to meet revenue targets.
• Engage with clients and prospects to advance the SME agenda.
• Collaborate with internal teams for successful product launches.

Skills

Account management skills

Sales experience

Payment industry expertise

Business plan development

Analytical skills

Fluency in English

Entrepreneurial mindset

Education

Master Degree in Business or Engineering

Job description

Job Title: Manager, Specialist Sales, SME Solutions UK&I

Overview:

The Manager, Specialist Sales is dedicated to the UK&I division and drives commercial success and market penetration of our products and solutions in their market. This role sits at the intersection of sales, product management, and customer engagement, ensuring that our solutions meet local market needs while aligning with global and regional business objectives. This role will have a dotted line reporting into the Director, Customer Solutions Architect in the Customer Solutions Center in the UKI to ensure customer centricity and combine products into holistic customer propositions.

As a Manager, Specialist Sales, you are a sales-driven professional with a deep understanding of local market dynamics, customer needs, and SME product positioning. You will work closely with Account Management and Business Development teams, SME regional product managers, Customer Solutions Center in UKI, and key market stakeholders to develop and execute go-to-market strategies, drive volume and revenue growth, and ensure customer satisfaction.

Key Responsibilities:

1. Sales & Revenue Growth: Drive sales of SME products, solutions and related services and initiatives within the market, in line with GDV and revenue targets.
2. Adapt and localize solutions and go-to-market approaches to ensure alignment with local market needs, regulatory requirements, and customer preferences, maximizing relevance and commercial success (e.g., Business Bonus localization, partnerships).
3. Proactively identify growth opportunities by analyzing market trends, customer needs and performance, and competitive dynamics, and drive strategic initiatives to execute on the SME agenda, ensuring sustained business growth and expansion and market leadership.
4. Customer Engagement: Customer relationships are primarily owned by Account Managers and Business Development (BD) teams when an existing relationship is in place. However, the SME Manager, Specialist Sales, always working in alignment with the Account Manager and BD teams, is expected to actively engage with both clients and prospects to drive conversations and initiatives that advance the SME agenda, ensuring strategic priorities are effectively executed in the market.
5. Own the end-to-end pipeline management, ensuring full accountability for tracking, execution, and delivery of opportunities including SME portfolio optimization opportunities, portfolio acquisition (new-to-SME, flips), as well as defensive strategies (deals renewals, RfPs, etc.).
6. Own the tracking and performance analysis of key KPIs, ensuring alignment with business objectives, identifying gaps, and proactively implementing actions to drive continuous improvement and sales effectiveness.
7. Collaboration with Internal Teams: Work cross-functionally with Mastercard Sales, Services, account management, Marketing, and product teams to ensure successful product launches, sales enablement, and continuous market adaptation.

Required Skills:

1. Master Degree/Business or Engineering School.
2. Account management skills and/or sales experience.
3. Strong expertise in the payment industry on issuing, acquiring, consumer and corporate sides. Payment Industry experience, SME sales experience would be desirable.
4. Proven ability to develop and successfully implement quantifiable business plans.
5. Proven track record of achievement and expertise in this domain.
6. Previous experiences in specialized sales, corporate banking and/or consulting.
7. Ability to work with many people with different backgrounds in complex organizations.
8. Entrepreneurial mindset with ability to make things move forward.
9. Analytical skills combined with operational experience.
10. Fluent in English, at least one additional language desirable.