Manager, Site Reliability Engineering

Mastercard; Pickhill; On-site; GBP 90,000 - 130,000; Full time

Job summary

Mastercard seeks a Manager, Site Reliability Engineer to oversee a team of engineers supporting Card Transaction Services and Faster Payments. You will lead day-to-day operations, mentor staff, and drive reliability initiatives in a live production environment.

Strong BASE24 and related mainframe tooling experience is highly desirable. The role requires collaboration with stakeholders and a focus on continuous improvement in a payments context.

Qualifications

• Leads a small team of engineers, providing day-to-day leadership and coaching.
• Experience with production support in financial services or payments.
• Experience with recruitment, onboarding and development of engineers.
• Understanding of ITIL change and release management; familiarity with Agile delivery.

Responsibilities

• Provide day-to-day leadership and coaching to team members.
• Support recruitment, interviewing, selection and onboarding of new team members.
• Promote engagement, wellbeing and retention within the team.
• Drive continuous improvement and automation in production support.
• Collaborate with stakeholders to design and implement effective solutions.
• Investigate production issues and perform root cause analysis.

Skills

People leadership

Coaching and mentoring

Stakeholder management

Agile methodologies

ITIL practices

Automation mindset

Problem solving

Communication

Tools

BASE24

HP NonStop

Pathway

GoldenGate

TACL/TAL

COBOL

SQL (Enscribe)

Enform

ATM Driving

Job description

We are seeking a Manager, Site Reliability Engineer to support the Production Manager in overseeing a team of individual contributors who support the Card Transaction Services and Faster Payment Services. This role combines line management responsibilities and hands-on technical support. The post holder will be accountable for both the successful delivery of technical outcomes and the leadership, development and wellbeing of a team of engineers. Success in the role requires technical expertise within BASE24 alongside proven people leadership, coaching and stakeholder management skills. Key Responsibilities Alongside technical delivery responsibilities, this role includes direct people management of a small team of engineers which you will:

• Provide day-to-day leadership, coaching and support to team members.
• Support recruitment activities, including interviewing, selection and onboarding of new team members.
• Promote employee engagement, wellbeing and retention.
• Support succession planning and talent development within the team.
• Act as an escalation point for people-related matters and work closely with HR and senior leadership when required.
• Support and contribute to continuous improvement, Drive innovation in production support, identifying opportunities to improve efficiency through automation and tooling
• Contribute to the production support strategy and roadmap, including technology selection
• Collaborate with stakeholders to design and implement effective solutions
• Investigate production issues and perform root cause analysis, All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
  Experience with BASE24 is ideal and related technologies in a live production environment is highly desirable, including:
• HP NonStop systems
• Pathway, GoldenGate, and electronic file transfer tools
• TACL, TAL, COBOL, SQL (Enscribe), Enform
• TACL scripting
• ATM Driving
• Card authentication, authorization, and EMV standards
• Protocols and standards such as ISO8583 and LIS5
• HSMs, cryptology and TLS, Strong communication, organisation, and time management skills
• Proven ability to troubleshoot complex systems under pressure
• Experience in 24/7 support role
• Experience in financial services or payments environments
• Understanding of ITIL practices, change, and release management
• Familiarity with Agile methodologies and team-based delivery
• Experience with functional and non-functional deployments
• Knowledge of programming or web technologies is an advantage
• Strong analytical mindset with a focus on continuous improvement and tooling
• Personal Attributes
• Passion for production support, diagnostics, and reliability engineering
• Proactive, self-driven, and committed to continuous learning
• Collaborative team player with a flexible, adaptable mindset
• Motivated to improve processes and embrace emerging technologies
• Strong ownership mindset with a desire to make a meaningful impact
  Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments to reach their full potential., Mastercard is a global technology company in the payments industry, dedicated to enabling an inclusive digital economy that benefits everyone, everywhere. By making transactions safe, simple, smart, and accessible, we empower individuals, financial institutions, governments, and businesses to reach their full potential.
• Our culture is driven by our Decency Quotient (DQ), which shapes how we work both internally and externally. Operating across more than 210 countries and territories, we are committed to building a sustainable world that unlocks priceless possibilities for all. About Vocalink (a Mastercard Company) Vocalink powers the UK's critical payment infrastructure, including real-time payments, settlement systems, direct debits, and a nationwide ATM network of nearly 60,000 machines. Our systems process:
• Over 90% of UK salaries
• More than 70% of household bills
• Almost all state benefit payments
• Joining Vocalink means contributing to systems that millions rely on daily.