Manager Service Partner Performance and Relationships Maternity Cover - Belvedere, Manchester

ZipRecruiter; Manchester; On-site; GBP 40,000 - 80,000; Full time

Job description

Job Description

Purpose of the Role

To oversee the strategic performance and relationship management of Savills’ service partner network – ultimately delivering a world-class Service Partner function that provides best in class insights and advice to help people to thrive through places and spaces. Specifically:

1. Strategy design and execution: To develop and deploy a robust approach to service partner performance and relationship management, including effective service partner tiering and qualification.
2. Process optimisation: To maintain and continuously improve the effectiveness and efficiency of performance and relationship management processes, including the evaluation, onboarding, induction, engagement and recognition of Service Partners.
3. Governance and oversight: To establish appropriate levels of governance and assurance over Service Partner performance and relationships, in line with the relative importance of Service Partners.
4. Innovation: With our Service Partners explore future systems and toolsets across the Procurement and financial processes ecosystem. Provide recommendations to improve ways of working.
5. Sustainability: To put sustainability at the heart of our Service Partner performance and relationship management activity.
6. Data excellence: To maintain and improve data quality, insight and reporting as it relates to service partner performance and relationship management.
7. Collaboration: To effectively engage with Savills colleagues.

Key Responsibilities

1. Service Partner Qualification, Segmentation: identify, evaluate, and build the optimal portfolio of service partners, aligned to our strategy and performance goals. Establish effective Service Partner tiering and segmentation and maintain a diverse and reliable Service Partner base to meet our clients’ needs. Establish effective governance arrangements to oversee and assure service partner performance, in line with partners’ relative importance. Lead initiatives to enhance service partner performance, optimise processes, and implement best practices to drive efficiency and cost-effectiveness. Work collaboratively to identify areas for improvement and facilitate Service Partner development programs to enhance their capabilities.
2. Performance Evaluation and Metrics: establish the capability for conducting regular and robust performance evaluations of Service Partners to assess their capabilities, reliability, and compliance with contractual agreements; and to identify potential risks. Develop and implement performance metrics and key performance indicators (KPIs) to regularly measure and monitor overall service partner performance – at an individual and portfolio level.
3. Service Partner Relationship Management: build and nurture strong relationships with Service Partners to foster effective communication and collaboration. Address issues promptly and maintain a positive and cooperative working environment.
4. Risk Management: identify and mitigate material risks within the supply chain and develop contingency plans in the event of service partner failure to minimise disruptions.
5. Compliance and Ethics: create the framework to drive service partners’ adherence to all relevant regulations, industry standards, and ethical guidelines.
6. Continuous Improvement: assess and optimise our own performance- and relationship management processes on an ongoing basis across all areas, including tiering and segmentation, qualification, onboarding and master data set up, risk and compliance monitoring.
7. Cross-functional Collaboration: collaborate closely with internal and external stakeholders, including service partners, team colleagues, operations, site teams, legal, and sustainability teams, to align team objectives with wider business objectives and foster effective communication and mutually-beneficial collaboration. Act as a role model for the team in collaboration.
8. Team Leadership: Lead and manage the team of Performance and Relationship Management professionals, providing guidance, mentorship, and support to optimise the team’s performance and ensure the team's success in achieving their sourcing goals and objectives.
9. Training and Development: Provide training and professional development opportunities to the team, enhancing their skills, professionalism and capabilities.

The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and as the strategy is implemented and evolves.

Skills, Knowledge and Experience

Candidates will be required to demonstrate the following:

Essential

1. Experience: At least 5 years of experience in procurement, with demonstrated progression in roles of increasing responsibility.
2. Communication Skills: Exceptional verbal and written communication skills, including the ability to effectively communicate complex procurement concepts to internal and external stakeholders at all levels.
3. Relationship Building: Excellent interpersonal skills with the ability to build and maintain strong relationships with internal and external stakeholders, including Service Partners and cross-functional teams.
4. Process and systems knowledge: strong understanding of Service Partner performance management processes. Proficiency in procurement systems or enterprise resource planning (ERP / Procurement) software, and data analytics tools.
5. Strategic Thinking: Strong strategic mindset with the ability to develop and execute procurement strategies aligned with Savills’ corporate objectives and market dynamics.
6. Leadership Skills: Ability to lead and manage a team, fostering a collaborative and high-performance culture, and driving results through effective coaching and development.
7. Analytical Skills: Strong analytical and problem-solving abilities, with the capability to analyse data, identify trends, and make data-driven decisions.
8. Project Management: Proven ability to manage multiple projects simultaneously, set priorities, and meet deadlines.
9. Continuous Improvement: Demonstrated commitment to driving continuous improvement, innovation, and operational excellence within the procurement function. Innovative mindset, bringing new ideas and creative approaches to service partner performance and relationship management.

Desirable

1. Qualifications: Recognised qualification in a relevant field, such as finance, business administration or procurement.
2. Experience: in a team leadership or managerial position is, but not essential.
3. Knowledge: of property sector.

Please see our Benefits Booklet for more information.