Manager, Risk and Remediation PMO

American Express; City Of London; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading financial services company in London seeks a Project Manager to oversee the GMNS Guardian International PMO team. The role involves coordinating across various workstreams, ensuring milestones are met, and maintaining documentation. Candidates should have a minimum of 3 years in project management and strong organizational skills. The position offers a hybrid working model and comprehensive benefits including competitive salaries and wellness support.

Benefits

Competitive base salaries

Bonus incentives

Flexible working model

Comprehensive medical benefits

Career development and training opportunities

Qualifications

• 3+ years of experience as a project or program manager.
• Proven experience in project management and coordination.
• Excellent written and verbal communication skills.

Responsibilities

• Track milestones, timelines, and deliverables.
• Organise and support governance activities.
• Prepare status updates and dashboards for stakeholders.
• Maintain the RAID log.

Skills

Project management

Organizational skills

Communication skills

Detail-oriented

Risk and control familiarity

Education

Degree level qualification

Job description

Overview

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

About GMNS PMO

The Global Strategy, Operations & Performance (GSOP) team serves as a Center of Excellence within Global Merchant and Network Services (GMNS) business unit, focusing on enterprise-level strategy, performance management, and operational delivery. We\'re a fast-moving, high-impact team tackling the company’s most important priorities.

The Risk & Remediation program management office (PMO) is specifically focused on driving GMNS process excellence, Legal Entity Governance, 1LOD Compliance, Data Governance and managing large risk-related initiatives for GMNS.

The objective of the GMNS PMO team is to ensure the successful delivery of a Project called Guardian, to uplift the Operational Risk and Control Management strategy, within GMNS through strong program management and deep enterprise partnerships.

You will be joining a newly created team called the GMNS Guardian International PMO team that will be working on a high priority and visibility program that touches many teams within GMNS International and across American Express. The successful candidate will be part of a team responsible for providing program management support across deliverables and ensuring we seamlessly advance the business unit to an elevated risk management model.

How will you make an impact in this role?

The role involves critical coordination across GMNS workstreams, business unit leaders, and extensive collaboration with partners in second-line, third-line, and supporting areas to ensure we continue maintaining the highest levels of control and compliance standards.

We are seeking a results-oriented individual with a background in leading complex transformation initiatives - someone who thrives in a fast-paced, high-impact environment and has a passion for senior level engagement. The role has a high visibility opportunity with engagement with leaders across GMNS.

Additional responsibilities include:

Responsibilities

• Program Delivery Support: Track milestones, timelines, and deliverables across all workstreams, maintaining the master delivery plan including managing and documenting changes to plan and timelines.
• Governance Coordination: Organise and support governance activities, including producing meeting packs, capturing actions and decisions, and ensuring timely follow-ups.
• Reporting: Prepare regular status updates and dashboards for stakeholders, escalating risks and delays where needed.
• RAID Management: Maintain the RAID (Risks, Assumptions, Issues, Dependencies) log, ensuring items are actively managed, updated, and escalated appropriately.
• Stakeholder Liaison: Act as the day-to-day point of contact for delivery leads, risk teams, and other contributors to gather updates, share information, and resolve blockers.
• Documentation: Maintain well-organised and up to date program documentation, ensuring accuracy and accessibility for all stakeholders.

Minimum Qualifications

• Proven experience in project management/coordination to execution, with strong organisational skills and keen attention to detail
• Someone who is self-reliant, detail-oriented and a fast learner
• Proven experience in project management/coordination through execution, with strong organisational skills and keen attention to detail
• Excellent written and verbal communication and relationship management skills to effectively liaise with program stakeholders to drive delivery of the program
• Experience in preparing materials for senior stakeholders and committees
• Comfortable operating in a fast-paced, highly complex environment and navigating between competing priorities and whilst accelerating program knowledge
• Ability to maintain a positive, can-do attitude
• Familiarity working in a risk and control or regulatory environment is a plus
• 3+ years of experience working as a project or program manager
• Working hours flexibility given the international nature of the role
• London based, Hybrid

Preferred Qualifications

• Degree level qualification

Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones\' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.