Manager, Relationship Management

Barbara Houghton Associates; London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A respected bank in London is seeking a Manager for Relationship Management. The role involves building strong customer relations, maintaining service records, and ensuring compliance with regulations. The ideal candidate will have a university degree and 6+ years of banking experience, alongside strong customer service skills. This is a permanent position with no sponsorship available.

Qualifications

• Minimum 6 years of relevant experience, preferably in banking.
• Experience with regulated mortgages and savings accounts.
• Awareness of customer relationship practices and regulations.

Responsibilities

• Build strong relations with potential and existing customers.
• Maintain customer service area files and records.
• Provide timely information for audits and compliance functions.
• Assist customers with their queries and application processes.
• Ensure compliance with Service Level Agreements.

Skills

Customer service skills

Relationship building

Cross-selling

Knowledge of banking products

Education

University degree in Marketing, Banking, Finance, Accounting, Economics, Business Administration or IT

Job description

Overview

Sponsorship will not be available for this position, therefore 3+ years on visa eligibility to work in UK is essential.

Our client, a highly respected Bank, is seeking a Manager, Relationship Management to join their team on a permanent basis.

Responsibilities

• Build strong relations with potential and existing customers through effective customer service interaction.
• Maintain customer service area files, database, records, registers and logs under control.
• Work closely with the team, to provide information and act as liaison to all other customer needs.
• Provides authorisations and downloads as necessary to ensure smooth running of the daily work.
• Provide information about various products and services offered by the Group and identify cross selling opportunities.
• Perform certain customer related tasks such as posting account opening, customer data maintenance, issue of balance/no liability certificates etc.
• Assist customers in filling out various forms and applications as requested such as opening an account; applying for an ATM, credit cards and cheque book; standing order instructions etc.
• Receive loan applications from customers and prepare the corresponding loan agreements.
• Refer to Branch Manager for any unresolved queries on transactions handled.
• To assist customers in all their queries on products and seek solution to their requests.
• Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/ units to achieve improvements in turn-around time.
• Provide timely and accurate information to the external and internal auditors and the Compliance function as and when required.

Qualifications and Skills

• University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study)
• At least 6 years of relevant experience, preferably in banking within a highly rated international bank. Also experience with regulated mortgages, savings accounts and fixed term deposits.
• Awareness of customer relationship practices and regulations.

For more information on this role please contact Sonia Smith by sending your CV quoting ref 16906SS.