Manager, Product Integration

Mastercard Colombia, Inc.; Peterborough; On-site; GBP 70,000 - 90,000; Full time

Job summary

Mastercard is seeking a Manager, Global Product Enablement to drive end-to-end servicing and integration across Delivery & Care teams. You will partner with product owners, technology, and stakeholders worldwide to create streamlined processes that improve the customer and team experience.

In this role, you will lead complex initiatives, identify automation opportunities, and help standardize ways of working across regions.

Qualifications

• Experience delivering large-scale programs with cross-functional teams.
• Ability to map business needs to end-to-end operational processes.
• Strong ability to simplify complex problems and communicate impact.

Responsibilities

• Lead discussions with Product teams to scope requirements and map to tasks.
• Ensure consistency of service design processes across verticals.
• Identify automation opportunities and simplify processes for efficiency.
• Coordinate global initiatives to evolve GPE standards and methodologies.
• Collaborate with Mastercard partners to enable integrated, scalable tools and reporting.

Skills

Program management

Stakeholder management

Analytical thinking

Communication

Leadership

Change management

Agile methods

Education

PMP / Project management accreditation

Six Sigma / SAFe accreditation

Job description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build asustainableeconomy where everyone can prosper. We support a wide range of digital payments choices, making transactionssecure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Manager, Product Integration

Who is Mastercard?

Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.

Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

Overview

The Global Product Enablement (GPE) team is part of the Global Customer Delivery & Care organization.

We are seeking a Manager, Global Product Enablement responsible for developing end to end servicing and integration needs across both Delivery & Care teams. In this role, you will collaborates with product owners and other stakeholders across Mastercard to creates streamlined and straightforward processes used globally by our delivery and support teams to create a positive experience for both our customers and teams.

This position requires initiative, critical thinking, thought leadership, and an understanding of go-to-market strategies and best practices. The person in this role must be a proactive member of the organization and you will use your skills to understand and highlight key data assets that raise awareness of trends and insights, driving business decisions.

Role

• Lead discussions with Product teams and scope project requirements and map them to operational task for support needs.
• Responsible for ensuring consistency and delivery of service design processes across the different verticals.
• Manage and support highly complex initiatives while developing strategies to identify automation opportunities and simplify processes.
• Lead complex merger and acquisition, localization & PACE initiatives across different regions.
• Partner with B2B support & delivery teams to equip them with the knowledge, support, tools, processes, and documentation needed to perform their job functions efficiently and effectively.
• Develop a coordinated approach to ensure regional relevant teams are trained on products and related implementation processes.
• Lead product integration efforts through the global Studio process in collaboration with global product owners, technology teams, and other stakeholders.
• Lead and support global initiatives to enhance the efficiency and ongoing evolution of GPE Standards and Methodology.
• Collaborate with partners across Mastercard to enable integrated, automated, and scalable tools and report to enhance the customer experience.
• Lead regular business reviews with Products, B2B and Technology teams on product performance and improvement opportunities & delivery challenges.

All About You

• Experience in processing programs and understanding customer dynamics, contributing to enhancing Mastercard’s products, services, and customer engagement strategies.
• Demonstrates strong working relationships and interacts well with internal and/or external business partners, and with varying levels of management.
• Demonstrate the ability to simplify complex task and explain impact in business terms.
• Understanding the payment ecosystem, value chain, and knowledge of Mastercard’s products, services, data assets, & and hand-offs
• Demonstrated success in leading large and complex initiatives across a matrixed organization.
• Experience delivering presentations that require critical decision-making from leadership.
• Ability to quickly understand, assess simplify, and articulate medium to complex business and technical challenges/solutions.
• Comfortable with navigating ambiguity, leading change, and thrive in a fast-paced environments.
• Demonstrate excellent analytical and problem-solving skills (define, measure, analyze, improve, and control).
• Ability to build strong working relationships and to interact well with the customer, internal and external business partners, and with varying levels of management.
• Strong verbal and written communication skills with the ability to leverage these skills in a teaching environment.
• Self-starter with the ability to work independently and work flexible hours as needed to support global teams.
• Ability to lead, negotiate, and drive change in a technical work environment.
• Team player with a willingness to share and transfer knowledge.
• Attention to detail in ensuring compliance to project standards and governance.
• Project management accreditation a plus (e.g., PMP (Project Management Professional)/ PRINCE2 / AGILE project management)
• Certification in process design, Six Sigma, and SAFe accreditation a plus

Corporate Security Responsibility

Every person working for, or on behalf of, Mastercard is responsible for information security. All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and therefore, it is expected that the successful candidate for this position must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.