Manager, Product & Experience Management

Iris Software; London; Hybrid; GBP 60,000 - 100,000; Full time

Job summary

An established industry player seeks a dynamic Product & Experience Manager to lead multidisciplinary teams in delivering impactful digital products. This role involves managing the entire product lifecycle, from discovery to market launch, while collaborating with various teams to create meaningful customer experiences. You'll have the opportunity to work on large-scale projects, influence senior stakeholders, and drive transformative change across industries. If you're a strategic thinker with a passion for human-centered design and a track record of success in product management, this is your chance to elevate your career in a supportive and innovative environment.

Benefits

Flexible Benefits

Career Growth Opportunities

Wellbeing Programs

Work-Life Balance Initiatives

Qualifications

• 5+ years in Product Management or Business Analysis.
• Experience leading design and product teams.
• Proven track record of delivering products.

Responsibilities

• Lead key workstreams across diverse Product & Experience engagements.
• Manage digital products throughout their lifecycle.
• Facilitate workshops and align stakeholders.

Skills

Strategic Thinking

Communication Skills

Client Focus

Agile Delivery

Change Management

Problem Solving

Education

Bachelor's Degree

Master's Degree (preferred)

Tools

Adobe

Figma

Jira

Job description

At EY, we’re all in to shape your future with confidence.

We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.

Join EY and help to build a better working world.

Product & Experience Management – Recruitment Job Specs

• Manager, Product & Experience Management

Your Impact and Purpose – Do you want to feel empowered to push boundaries, be part of a motivated team and deliver transformative change for the biggest companies in the world? We are on a mission to change customer experiences for the better, across complex industries including Financial Services, and are growing our Product & Experience Management practice to do so. If you want to make a tangible difference and elevate your purpose-driven career, we want to hear from you.

Our value – Product & Experience managers help our clients navigate the end-to-end journey from concept to release and beyond, working with Business stakeholders, design, and delivery teams to ensure products meet objectives. They oversee the entire product lifecycle, from strategy and concept through design, delivery, and scaling, supporting clients to add long-term value. Our specialists combine creative design and strategic consulting skills, focusing on end outcomes.

About EY Seren – EY Seren creates transformative platforms, products, services, and experiences that make the world easier, more meaningful, and sustainable. We believe every problem is unique and requires tailored solutions. We work with organizations to address complex challenges in a rapidly changing world, influencing senior stakeholders and decision-makers, and fostering a human-centered approach to business that simplifies complexity and drives growth.

The Opportunity – We seek Product & Experience Managers to join our hybrid team based in London Bridge / Canary Wharf. You will lead multidisciplinary teams on major client projects, acting as a trusted collaborator and advocate for human-centered design.

You should be experienced in managing the end-to-end product lifecycle, leading projects successfully, and delivering impactful digital products and services from discovery to market launch. You will work closely with various teams and manage propositions from initial ideas to delivery.

The work is large-scale, ambitious, and impactful—aimed at creating meaningful experiences that help people make better decisions. You will learn from top industry minds and collaborate across Service Design, Strategy, Research, Insight, and Technology.

Your Key Responsibilities

• Lead key workstreams across diverse Product & Experience engagements, shaping strategies and overseeing delivery.
• Manage digital products throughout their lifecycle, from discovery to delivery.
• Ensure products are valuable and desirable, balancing design and commercial goals.
• Facilitate workshops and align stakeholders to generate results.
• Present confidently to stakeholders across functions and clients.
• Use market insights and usability testing to inform decisions.
• Manage engagement risks while maintaining high-quality service.
• Coach team members on methodologies and tools.
• Collaborate within EY to develop solutions for client challenges.
• Support leadership in team assembly and business development.
• Develop practice focus areas and pursue new business opportunities.
• Build relationships to benefit EY and our clients, enhancing our community presence.

Skills & Attributes for Success

Character

• Intrapreneurial, resilient, and comfortable with ambiguity.
• Fearless problem solver, trustworthy, and customer-focused.

Essential Skills

• Strategic thinker with strong communication skills.
• Able to navigate large organizations and lead groups effectively.
• Client-focused with rapid adaptability.

Capability

• Core consulting skills with experience managing or leading teams.
• Practical agile delivery experience (certified preferred).
• Experience in change management, strategic design, and working with creatives.
• Understanding of regulatory landscapes and industry trends.

Professional Experience

• 5+ years in Product Management, Business Analysis, or Consulting.
• Proven track record of delivering products from conception to customer.
• Experience leading design and product teams.
• Excellent relationship-building skills and workshop facilitation experience.
• Proficiency with design and delivery software (e.g., Adobe, Figma, Jira).
• Fluent in English, willing to travel as needed.

What EY Offers

Competitive pay, flexible benefits, and development opportunities. We support flexible working, career growth, and offer various perks to enhance your wellbeing and work-life balance.

About EY

EY is a global leader in assurance, tax, transaction, and advisory services, committed to building a better working world through innovative solutions and a diverse, inclusive culture. We invest in our people and their growth, aiming to be the best employer.

If you meet the criteria, please contact us promptly. Build your legacy with EY. Apply now.