Manager, Process Excellence

Catalent Pharma Solutions; Bathgate; On-site; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Pension scheme 7.5% matching

Life assurance

Private medical insurance

Generous holiday entitlement

Trade leave

Job summary

Catalent is seeking a Manager, Process Excellence to lead global process governance for clinical supply systems and drive harmonization across Bathgate, Scotland. The role focuses on compliance, efficiency, and standardization of CSS operations onsite.

You will own SOPs, coordinate testing, manage system requirements, and support deployment readiness while partnering with Quality, IT, and Operations to deliver process improvements and training at multiple sites.

Qualifications

• Bachelor’s degree in science, engineering, operations, supply chain, or related field.
• Proven years of relevant experience in clinical supply, Good Manufacturing Practice operations, process excellence, or business systems.
• Strong knowledge of Good Practice regulations, Computer System Validation practices, Standard Operating Procedure authorship, and system lifecycle expectations.
• Experience with system testing, User Acceptance Testing coordination, and requirement documentation.
• Strong analytical and process-mapping skills; ability to simplify complex workflows.
• Excellent communication skills and ability to influence across global functions and sites.
• Demonstrated ability to manage multiple projects with tight deadlines.
• Demonstrable leadership experience at Catalent (including but not limited to participation in Catalent‑sponsored leadership programs such as NGGL, GOLD, LEAD Now, GM Excellence, and GROW) may be considered in place of external experience.

Responsibilities

• Own and maintain global Standard Operating Procedures, work instructions, forms, and process documentation to ensure compliant and standardized CSS operations.
• Act as the business owner for key clinical supply systems, managing process requirements, enhancements, and user support.
• Gather, document, and approve business requirements (User Requirement Specifications/Functional Requirement Specifications) for system changes and new functionality.
• Coordinate and support system testing activities, including User Acceptance Testing, validation deliverables, and deployment readiness.
• Provide guidance and troubleshooting support to site subject matter experts on process execution, system functionality, and issue resolution.
• Deliver training, onboarding, and communications related to new processes, procedural updates, and system releases.
• Monitor process performance metrics, identify improvement opportunities, and lead continuous improvement initiatives.
• Collaborate daily with Quality, Information Technology, Operations, and site teams to drive harmonization, change control activities, compliance, and operational excellence.

Skills

GxP knowledge

Process excellence

SOP authorship

System lifecycle

Stakeholder influence

Education

Bachelor’s degree in science, engineering, operations, supply chain, or related field

Tools

SFX

JDE

TrackWise

Global TrackWise

SIS/CCS

ValGenesis

Job description

Position Summary

We have an opportunity for a Manager, Process Excellence to join our team and lead global process governance for clinical supply systems. In this role, you will ensure compliance, efficiency, and standardization across multiple sites. You will act as a key partner for system lifecycle management, process harmonization, and continuous improvement initiatives. This position offers the chance to collaborate with cross-functional teams and drive impactful transformation projects.

Location: Bathgate, UK (or any Catalent site)
100% Onsite

The Role

• Own and maintain global Standard Operating Procedures, work instructions, forms, and process documentation to ensure compliant and standardized CSS operations.
• Act as the business owner for key clinical supply systems, managing process requirements, enhancements, and user support.
• Gather, document, and approve business requirements (User Requirement Specifications/Functional Requirement Specifications) for system changes and new functionality.
• Coordinate and support system testing activities, including User Acceptance Testing, validation deliverables, and deployment readiness.
• Provide guidance and troubleshooting support to site subject matter experts on process execution, system functionality, and issue resolution.
• Deliver training, onboarding, and communications related to new processes, procedural updates, and system releases.
• Monitor process performance metrics, identify improvement opportunities, and lead continuous improvement initiatives.
• Collaborate daily with Quality, Information Technology, Operations, and site teams to drive harmonization, change control activities, compliance, and operational excellence.

The Candidate

Minimum Requirements

• Bachelor’s degree in science, engineering, operations, supply chain, or related field.
• Proven years of relevant experience in clinical supply, Good Manufacturing Practice operations, process excellence, or business systems.
• Strong knowledge of Good Practice regulations, Computer System Validation practices, Standard Operating Procedure authorship, and system lifecycle expectations.
• Experience with system testing, User Acceptance Testing coordination, and requirement documentation.
• Strong analytical and process-mapping skills; ability to simplify complex workflows.
• Excellent communication skills and ability to influence across global functions and sites.
• Demonstrated ability to manage multiple projects with tight deadlines.
• Demonstrable leadership experience at Catalent (including but not limited to participation in Catalent‑sponsored leadership programs such as NGGL, GOLD, LEAD Now, GM Excellence, and GROW) may be considered in place of external experience.

Preferred Skills & Background

• Experience with Catalent systems: SFX, JDE, TrackWise/Global TrackWise, SIS/CCS, ValGenesis.
• Lean Six Sigma, process excellence, or business analysis credentials.
• Experience writing Standard Operating Procedures/Work Instructions for both system and non-system processes.
• Experience as a system owner or process owner in a regulated environment.

Why You Should Join Catalent

• With nearly 25 years of experience, our Bathgate location in Scotland, UK is an integral part of Catalent’s European clinical supply services network. This 141,000 sq. ft. facility offers a comprehensive range of capabilities to support sponsors’ studies throughout the UK, Europe, and beyond.
• Competitive Salary – Reflecting your experience and skills.
• Benefits – A pension scheme matching up to 7.5% and life assurance. Enjoy BUPA private medical insurance, a generous holiday entitlement that increases with tenure, and the option to trade leave.
• Career Development – Access high-quality training, mentoring, and cross-functional opportunities within Catalent’s global network. Benefit from a subscription to LinkedIn Learning, providing access to 10,000+ online courses.
• Health & Wellbeing – Includes an employee assistance programme, on-site canteen facilities, and an active safety and “Patient First” culture. Join Employee Resource Groups that foster a diverse and inclusive workplace. Plus, participate in charitable activities.
• Excellent Location – Just a few minutes’ drive from J3A of the M8, with free on‑site parking.

Catalent is an Equal Opportunity Employer and does not discriminate based on any characteristic protected by local law.

If you require reasonable accommodation for any part of the application or hiring process due to a disability, you may submit your request by sending an email, and confirming your request for an accommodation and include the job number, title and location to [e-mail]. This option is reserved for individuals who require accommodation due to a disability. Information received will be processed by a U.S. Catalent employee and then routed to a local recruiter who will provide assistance to ensure appropriate consideration in the application or hiring process.