Manager Order Management (hybrid)

Auto req ID: 34093
Title: Manager Order Management (hybrid)
Job Function: Administrative Services
Location: OXFORD
Company: Harley-Davidson Motor Company
Full or Part-Time: Full Time

About Harley-Davidson: We are passionate about building more than machines; we aim to evolve our storied brand and enhance the Harley-Davidson experience. We seek talented individuals to join us in leading innovation, evolution, and emotion, embodying our pursuit of adventure and freedom.

Regional Focus: Our International Markets focus on creating an inclusive rider community worldwide, with strategic emphasis on North America, Europe, and parts of Asia Pacific. Our regional teams operate with agility within a defined framework to respond effectively to local market needs.

Job Summary

The Order Management Manager for the EMEA region oversees the process from order placement to delivery, managing a team of four and collaborating with our 3PL. You will ensure data accuracy, track order statuses, and provide real-time insights to support sales and customer satisfaction.

Key Responsibilities

1. Manage day-to-day order processing, ensuring smooth flow from creation to delivery.
2. Oversee order status updates in collaboration with Finance and Credit Management.
3. Coordinate with Supply Planning and Logistics to monitor supply chain and ETA.
4. Track orders through their lifecycle, managing related data and processes.
5. Ensure reliable order fulfillment statuses and real-time inventory insights.
6. Analyze and optimize processes to reduce costs and improve efficiency.
7. Support stock takes and continuous system improvements (SAP, H-D net, Excel, Power BI).
8. Manage international movement of goods in compliance with customs laws.
9. Partner with internal and external stakeholders, including dealers and sales teams.

Qualifications

Education: HBO or WO degree, or 10+ years relevant experience.

Experience: Several years in global Order Management and Distribution, proficiency in Excel, Power BI, SAP, and knowledge of OM systems. Strong English skills and experience in managing through influence and driving operational excellence. Knowledge of statistical data analysis.

Preferred: Lean Sigma certification, project management experience, understanding of trade compliance and regulatory requirements.

Additional Information

Harley-Davidson is committed to diversity and inclusion. We offer competitive compensation, employee discounts, and a welcoming culture. This role does not include visa sponsorship or relocation assistance. Travel is minimal (0-10%).

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