Manager, Operations Excellence- Global Cyber Security Operations

McDonald's; London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading global restaurant brand in London is seeking a Manager for Operations Excellence to embed cybersecurity culture within the organization. This role involves creating communication strategies, managing operational practices, and leading change initiatives. The ideal candidate has experience in business, technology, or communications, excellent communication skills, and a background in cybersecurity is preferred.

Qualifications

• Experience in business, technology, or communications.
• Knowledge of organizational practices and governance.
• Ability to translate technical language for general audiences.

Responsibilities

• Support market communications and change management plans.
• Manage operational practices and governance.
• Lead change management initiatives and promote internal motivation.

Skills

Business process improvement

Excellent written communication

Experience supporting organizational change

Ability to work with diverse teams

Cybersecurity knowledge

Education

Prosci Change Management certification

Tools

Microsoft Office 365

Teams

SharePoint

Job description

Company Description

McDonald's growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts, we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital, and Drive Thru). McDonald's will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience at our Drive thrus, through McDelivery, dine-in, or takeaway.

McDonald's Global Technology powers tomorrow's feel-good moments. We are at the forefront of transformative technology, exploring new ways to serve millions of customers and spread happiness. Using AI, robotics, and emerging tech, we're digitizing the Golden Arches. Our global scale allows us to reshape all areas of the business, industry, and communities around McDonald's restaurants. Our diverse and talented teams thrive where feel-good meets fast-paced.

Learn more about our technology initiatives on the McDonald's Global Technology Technical Blog.

Job Description

This role is part of the Global Cyber Security (GCS) Team, focused on embedding cybersecurity culture into McDonald's DNA to protect against cyber threats through proactive defense, innovation, and collaboration. The Manager, Operations Excellence (Communications), GCS, reports to the Director, Operations Excellence, and manages leadership communications, organizational change management, and operational governance. The position is based in London.

Accountabilities & Responsibilities:

• Support market communications and deployment change management plans
• Collaborate with cybersecurity and market stakeholders for end-user enablement and leadership communication
• Develop and execute communication and engagement strategies
• Prepare leadership scripts, narratives, and talking points
• Create materials for leadership meetings and events
• Advise teams on communication strategies and impact measurement
• Innovate ways to engage audiences through content
• Support team performance management and survey actions
• Manage operational practices and governance
• Lead change management initiatives and promote internal motivation
• Establish documentation and knowledge-sharing routines
• Develop business routines and align team practices
• Coordinate with center teams, markets, and partners for consistency
• Support the Director of Operations Excellence as needed

Skills & Experience:

• Experience in business, technology, communications, change management, or related areas
• Knowledge of organizational practices and governance
• Experience supporting organizational change and building culture
• Cybersecurity background preferred
• Excellent written and verbal communication skills
• Ability to translate technical language for general audiences
• Proficiency in business process improvement and modeling
• Ability to work with diverse teams and deliver outcomes
• Understanding of business and organizational practices
• Structured, adaptable, and innovative approach
• Proven success in creative communication programs
• Comfortable presenting to large audiences
• Experience working in various environments and with international teams
• Strong partnership and strategic recommendation skills
• Proficient in Microsoft Office 365, Teams, SharePoint, and potential familiarity with Smartsheet

Qualifications:

• Prosci Change Management certification preferred

Additional Information

At McDonald's, people from all walks of life are at the heart of everything we do. We embrace diversity and are committed to creating an inclusive culture where everyone can be their authentic selves. We do not tolerate inequality, injustice, or discrimination. We are dedicated to supporting our communities by helping develop skills and drive aspirations for a successful future, whether with McDonald's or elsewhere.