Manager, Operations Designer – Banking Operations & Domain Solutions, Technology & Transformation

Deloitte’s Banking Operations & Domain Solutions team works at the forefront of digital innovation and technology change in the banking sector. Our clients engage us to collaborate on many interesting and complex problems ranging from transforming legacy technology, to advising on integrations and separations, all the way through to designing and building brand new digital banks and propositions. We design, build and operate Next Generation banking operations.

As part of the Banking Operations & Domain Solutions practice, you’ll be working with a multitude of market leading teams from Deloitte to deliver value to our clients across the delivery lifecycle. Starting from strategy and proposition definition, to detailed operations and technology design, and being part of engineering and implementation teams to deliver for our clients. We have a diverse team with vast knowledge, experience and backgrounds enabling us to provide the best value to our clients.

Within our team you will have the opportunity to work alongside and collaborate with industry experts as well as having access to a range of both internal and industry certified learning courses and qualifications.

If you're passionate about transforming the banking industry and eager to leverage your expertise to drive continuous improvement and innovation for our clients, we encourage you to apply.

Join our growing team and play a key role in shaping the future of banking.

Connect to your career at Deloitte

Deloitte drives progress. Using our vast range of expertise, we help our clients become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.

What brings us all together at Deloitte? It’s how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most.

Connect to your opportunity

• Develop your leadership capabilities by effectively managing teams for the delivery of client work
• Leverage your subject matter expertise and take a lead on projects whilst developing innovative thought leadership
• You will have the opportunity to learn from the best in the business and help recruit the best people, and coach and support them whilst driving activity such as proposition development and marketing
• Lead client engagements and develop strong long-term client relationships, in your journey to be recognised as a trusted business advisor in the banking sector
• Foster a continuous learning culture for yourself and your team by encouraging self-development through relevant training and learning courses.
• Lead business development work for our key propositions through pre-sales, bid preparation, and client presentations. Showcase our knowledge and experience whilst building relationships with potential clients.
• Participate fully within Deloitte to assist the growth of the Banking Operations & Domain Solutions team, develop, and guide junior colleagues, and support the firm's commitment to creating a more diverse and inclusive culture.

Connect to your skills and professional experience

• Significant experience within a bank or comparable financial services institution working closely with or in transformation, or a consulting firm focused on the Banking or wider Financial Services industry
• Subject matter expertise in one or more detailed areas of the UK banking industry and market, including macro trends (regulatory, economic, and business factors) and disruptive technologies (Digital, AI, Robot Process Automation) that are driving change and impacting business models of key institutions
• Experience of delivering within projects or leading workstreams on transformations such as target operating model design and / implementation, automation, migrations, re-platforming, business integration and separation, process re-engineering or cost reduction
• Able to articulate complex ideas to all levels of an organisation, and effectively lead and manage all key stakeholders and team members, resolving issues, competing demands and conflicts
• Excellent ability in Microsoft Office, particularly in PowerPoint and Excel
• An understanding of risk, how to mitigate risk and protect the firm’s reputation
• An understanding of the diverse requirements of clients and the need to work on projects in differing geographies and time zones
• Strong analytical skills and a data-driven approach to decision-making, with experience using data and insights to inform design strategy and measure the effectiveness of design solutions.
• Solid grasp of user-centered design principles and experience leveraging user research and CX insights to inform the design process and create user-friendly solutions.
• Experience working in complex Financial Services integration programs, with a solid understanding of business migration best practices
• Experience of working in Agile delivery frameworks, especially in Financial Services environment
• Experience leading (consulting) bids, e.g. responding to RFI/RFP, and developing industry relationships.

Connect to your business - Technology and Transformation

Distinctive thinking, deep expertise, innovation and collaborative working. That’s what connects us. That’s what makes us Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we’ll make an impact that matters.

Personal independence

Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request.

Connect with your colleagues

“What attracted me to Deloitte were the endless opportunities and the collective experience of other like-minded individuals. Deloitte’s clients include many of the world’s largest organisations; I wanted to be part of a team that made a difference that I could be proud of.” - Dan, Consulting

"I get to work on projects that help clients in a sector I feel truly passionate about.” - Rhiannon, Consulting

“Everyone always says “it’s the people,” and that’s true. Working for a brand you feel proud of feels pretty good too. And you don’t have any stress about fitting into a particular stereotype, because there are so many different types of people in Deloitte Digital.” - Gillian, Consulting

Our hybrid working policy

You’ll be based in London with hybrid working.

At Deloitte we understand the importance of balancing your career alongside your home life. That’s why we’ll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you’ll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You’ll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role.

Our commitment to you

Making an impact is more than just what we do: it’s why we’re here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.

We want you. The true you. Your own strengths, perspective and personality. So we’re nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we’ll take your wellbeing seriously, too. Because it’s only when you’re comfortable and at your best that you can make the kind of impact you, and we, live for.

Your expertise is our capability, so we’ll make sure it never stops growing. Whether it’s from the complex work you do, or the people you collaborate with, you’ll learn every day. Through world-class development, you’ll gain invaluable technical and personal skills. Whatever your level, you’ll learn how to lead.

Connect to your next step

A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you’ll experience a purpose you can believe in and an impact you can see. You’ll be free to bring your true self to work every day. And you’ll never stop growing, whatever your level.

Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careers