Manager of Reputation and Communications - 12 Month FTC

The TJX Companies, Inc.; Watford; On-site; GBP 70,000 - 110,000; Full time

Job summary

Une entreprise internationale de vente au détail recherche un(e) Head of Reputation and Communications pour contribuer à sa stratégie de communication et de responsabilité sociétale. Ce poste clé implique la préparation de récits sur des initiatives variées, le développement et la gestion d'une équipe performante, ainsi que la coordination d'activités internes pour soutenir l'engagement des employés. Le candidat idéal aura une expérience avérée dans la création et la mise en œuvre de stratégies de communication efficaces et sera passionné par les sujets de responsabilité sociale et de diversité.

Qualifications

• Expérience professionnelle significative en création et livraison de stratégies de communication d'entreprise.
• Connaissance des tendances récentes en communication et réputation.
• Capacité à gérer des équipes et à livrer des événements.

Responsibilities

• Créer et livrer des stratégies de communication corporative proactives et réactives.
• Diriger les activités d'engagement des employés pour soutenir la RSE et la diversité.
• Surveiller le paysage corporatif externe pour gérer les questions et crises.

Skills

Gestion d'équipe

Communication

Storytelling

Collaboration

Job description

TJX Europe

Chez TJX Europe, chaque jour apporte de nouvelles occasions de croissance, de découverte et d’accomplissement. Vous ferez partie d'une équipe dynamique qui prône la diversité, encourage la collaboration et donne la priorité à votre développement. Que vous travailliez dans nos centres de distribution, nos bureaux d'entreprise ou nos magasins de détail – TK Maxx et Homesense, vous trouverez de nombreuses occasions d'apprendre, de vous épanouir et de faire une différence. Rejoignez l'équipe de TJX – une entreprise du palmarès Fortune100 et le chef de file mondial de la vente à prix réduits.

Description d'emploi :

The Role

The Head of Reputation and Communications is a key role within the European Marketing & Corporate Responsibility function at TJX Europe.

This role is responsible for creating and delivering impactful and measurable pan-European proactive and reactive corporate & internal communications strategies and plans to promote, protect and grow trust in TJX Europe’s brands.

The role is focused on building and creating a narrative around the company’s Corporate Responsibility & Sustainability (CR&S) and Inclusion & Diversity (I&D) goals and programmes. As such, a strong knowledge of and passion in these topic areas, as well as strong experience in, corporate & internal communications are key for success.

Both CR&S and I&D are well embedded in TJX Europe’s business and culture. The company has long-standing charitable partnerships, including Cancer Research UK and Comic Relief, and has raised over £100m in the past 20 years.

The role manages a high-performing European team, including three direct reports and agencies.

Who You Are

• Build a proactive European corporate & internal communications approach, successfully identifying and communicating positive stories, news and milestones that are aligned to TJX Europe’s CR&S/I&D priorities to drive awareness, engagement, trust and advocacy with current and potential customers and employees
• Develop and lead, working closely with internal stakeholders and external partners, the creation and execution of the Human & Cultural Calendar that delivers the tactics required to deliver against the strategies
• Devise and deliver employee engagement activities to support CR&S/I&D initiatives, particularly around employee fundraising and donating
• Oversee external corporate landscape monitoring, CR&S/I&D corporate position statements, policies and message matrices
• Lead the resolution of CR&S/I&D issues and crises as required to avoid or minimise reputational damage to the business and manage CR&S/I&D media enquiries
• Lead the team’s evolution, including scope of work and ways of working across the team and partners, with an ambition to streamline processes and increase efficiency and effectiveness
• Develop and nurture a high performing team, providing clear objectives aligned with the business goals, reviewed regularly. Support the team in driving their own development and build strong succession capability

What You'll Bring

• Significant professional experience in leading the creation and delivery of a corporate communications strategy, deploying integrated and effective projects and plans that generate substantial profile and coverage
• Significant professional experience in leading the creation and delivery of effective internal communications strategies to European audiences
• Substantial experience leading teams and agencies to deliver successful events
• Strategic thinker, able to understand context and connect dots to stay ahead of issues and maximise opportunities
• Up-to-date knowledge of the latest trends, thinking and best practice within communications and reputation. Takes an interest in current affairs and consumer issues
• Experience of working for multi-market, matrixed consumer brands
• European market knowledge and a proven ability to work across different cultures
• Sophisticated written and verbal communications, content creation and editing skills
• Strong storytelling skills and a passion for creating compelling narratives
• Numerate and commercially astute with a strong drive for results. Able to measure work against business KPIs and effectively manage budgets
• Proven ability to effectively plan and manage to tight deadlines
• Prioritises accuracy and strong attention to detail

• Strong collaboration, influencing & stakeholder management skills, partnering at all levels
• Diplomatic, able to constructively challenge existing thinking whilst building credibility and trust
• High integrity and credibility based on an ability to handle sensitive and confidential issues
• Flexible, able to find solutions in unknown circumstances, comfortable “working in the grey”.
• Resilient, energetic and enthusiastic. Responds constructively to new ideas in an evolving environment
• Positive and pro-active with a curious and creative mindset
• Has a “can-do” attitude, uses initiative and works independently with limited support
• Strong team development skills, placing a priority on motivating and developing people
• Readily shares knowledge and expertise with others
• Thrives working in a fast-paced, continuously evolving retail environment
• Remains a calm and clear thinker under pressure
• Self-aware and continually focused on personal development
• An innovator with commercial pragmatism at the core
• A love of retail.

Bien que nous soyons fiers de nos réussites passées, c’est notre futur qui nous stimule le plus. Nous nous mettons tout en œuvre pour offrir des possibilités de croissance, de la reconnaissance, de même que des salaires et un programme d’avantages sociaux concurrentiels. Partagez notre volonté de voir grand et faites partie de notre avenir. Nous étudions toutes les candidatures à l'emploi sans égard à l'âge, au handicap, au sexe, au changement de sexe, au mariage et aux partenariats civils, à la grossesse et à la maternité, à la race, à la religion ou aux convictions et/ou à l'orientation sexuelle.

Adresse :

73 Clarendon Road

Emplacement:

EUR Home Office Watford GB