Manager of Channel and Partner Operations - EMEA (1 Year Contract)

The Opportunity

The Channel and Partner Operations Manager plays a critical role within the Sales Operations Department responsible for driving the effectiveness and efficiency of the INTL sales organization. This role involves channel operations management, process optimization, performance management, and cross-functional collaboration to ensure the sales team operates at peak performance. Specifically, the Manager is responsible for supporting the international channel and sales team and driving revenue growth by supporting channel operations and partner enablement. The primary objective of the Channel and Partner Operations Manager is to enable and support the Channel Team, Partners, and Distribution to deliver its objectives.

To be successful, this person must be highly motivated and self-sufficient with the ability to build and leverage strong relationships with internal stakeholders within a fast-paced, changing environment, able to own and lead projects.

Core Responsibilities:

Channel Operations

• Manage partners and distributors onboarding, program launches, contracts

• Manage point of sale collection, claims and rebates processes

• Manage partners engagement and enablement

Partner Enablement

• Responsible for developing and executing enablement programs to equip partners with the knowledge, tools, and resources needed to effectively position and sell company solutions. Collaborates cross-functionally to deliver training, content, and support that drive partner performance and engagement.

Sales Process Optimization

• Design, implement, and optimize sales processes to improve efficiency and effectiveness.

• Ensure sales processes are scalable and adaptable to different regions and markets.

• Collaborate with Sales leadership and operations to design, develop, and maintain Neat’s Channel and Partner standard operating sales procedures, including structure and content, with clearly defined Key Performance Indicators (KPIs).

Performance and Project Management

• Establish key performance indicators (KPIs) and metrics to monitor and improve sales and channel performance.

• Analyze sales data and proactively provide actionable insights to the sales leadership team.

• Drive projects and continuous improvement initiatives to enhance sales productivity and effectiveness.

• Troubleshoot and perform data audits to improve data integrity; investigate and resolve data discrepancies.

Sales Tools and Technology

• Represent the sales teams from a technology perspective, ensuring they have the necessary tools.

• Gather and organize input from the sales team on requested enhancements and partners with the SFDC team on upgrades.

Cross-Functional Collaboration

• Lead regional operations projects and initiatives.

• Work closely with marketing, finance, product, and customer success teams to ensure alignment and support for channel related initiatives.

• Facilitate effective communication and collaboration across different functions and regions.

Compliance and Risk Management

• Ensure Channel operations comply with legal and regulatory requirements.

• Identify and mitigate risks related to sales operations.

Qualifications/ Skills:

• Bachelor's degree in business administration, finance, information technology, or related field of study or equivalent combination of experience and education.

• 8+ years of experience in a sales support/operations role, with at least few years in a leadership role.

• Execution Excellence: Proven ability to execute plans and drive results. Strong analytical and problem-solving skills.

• Data-Driven Decision Making: Strong focus on using data and analytics to drive decision-making and performance improvement.

• Collaboration: Ability to work effectively with cross-functional teams and influence stakeholders at all levels.

• Adaptability: Capacity to thrive in a dynamic, fast-paced environment and manage multiple priorities.

• Energetic, go-getter with strong abilities to build relationships, follow up on requests, and complete tasks.

• Strong organizational skills with the ability to manage multiple projects and tasks simultaneously, while maintaining a forward-thinking mindset to understand upcoming needs of the sales team.

• Intermediate to advanced knowledge of Microsoft Office products, including Outlook, Word, Excel, and PowerPoint.

• Intermediate to advanced knowledge of Salesforce.com (SFDC) and other sales enablement programs (i.e., Outlook, Sales Navigator, Zoom, Microsoft Teams, etc.) commonly used by a sales team.

• Aptitude to learn new software programs, tools, and applications.

• Excellent communication skills, both written and verbal.