Manager of After Sales Service (Plumber background)

JAC Recruitment (UK) Ltd.; London; Hybrid; GBP 50,000 - 60,000; Full time

Job summary

An established industry player seeks a Manager of After Sales Service with a plumbing background. This role involves overseeing repairs, ensuring excellent customer service, and managing a dedicated team. The ideal candidate will possess strong organizational skills and a customer-centric approach, contributing to the optimization of workflows. With the possibility of hybrid working, this position offers a dynamic environment where your expertise will help shape the after-sales service landscape. If you're ready to take on a leadership role in a thriving company, this opportunity is perfect for you.

Qualifications

• Valid UK work visa with no restrictions.
• Completed training as a plumber or relevant experience.

Responsibilities

• Manage repairs and maintenance of products in the plumbing industry.
• Coordinate after-sales service and manage the service team.

Skills

Customer Service Orientation

Team Management

Communication Skills

Organizational Skills

Flexibility

Education

Plumbing Training

Professional Experience in Plumbing

Tools

MS Office

Job description

Title

Manager of After Sales Service (Plumber background)

Salary

£50 - 60K /year + Bonus (Negotiable)

Location

London, United Kingdom - Could be hybrid working.

Main responsibilities

1. Carrying out repairs and maintenance on their strong products in this industry.
2. Providing professional and competent customer service.
3. Cooperating with the internal sales department on customer offers (technical aspect).
4. Documenting work orders and timely internal reporting.
5. Managing external warehouses independently.
6. Assessing and qualifying warranty claims.
7. Coordinating orders and service personnel efficiently (time, costs, territory).
8. Serving as the contact person for claim support requests to ensure quick and effective solutions.
9. Organizing the after-sales service network.
10. Coordinating technicians to guarantee efficient order processing (territory allocation).
11. Collaborating on cross-departmental projects.
12. Monitoring workflows and processes for optimization and cost reduction.
13. Managing and developing the after-sales service team, including personnel planning, staff appraisals, and interviews.
14. The company reserves the right to assign other reasonable tasks according to abilities, possibly at different locations, with the same remuneration.

Requirements

1. Valid UK work visa with no restrictions and remaining validity of more than 2 years.
2. Completed training as a plumber or professional experience with sound knowledge of the plumbing industry.
3. Strong customer and service orientation, considering economic efficiency.
4. Team management experience is preferred.
5. Flexibility and organizational skills.
6. Willingness to travel.
7. Intercultural competence and strong communication skills.
8. Sense of responsibility, ability to work independently and as part of a team.
9. Good knowledge of MS Office applications.
10. Class B driving license.