Manager - Managed Learning Service (MLS), Financial Services, People Consulting

Ernst & Young Advisory Services Sdn Bhd; City Of London; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading advisory firm in London seeks a Manager for Learning and Development to lead diverse workstreams and design innovative solutions for clients. The ideal candidate has significant consulting experience, a track record in business development, and strong interpersonal skills. Join us in creating a lasting impact and revolutionizing learning experiences.

Qualifications

• Consulting experience at Manager level.
• Strong track record of business development.
• Demonstrated success in managing large-scale projects.

Responsibilities

• Contribute to and lead workstreams in financial services.
• Design and create innovative solutions for clients.
• Manage budgets, timelines, and resources across projects.

Skills

Consulting experience

Excellent interpersonal skills

Business development

Project management

Tools

PowerPoint

Excel

Job description

Location: London

People Consulting – Learning and Development – Manager (Managed Learning Services)

We are proud to partner with the world’s leading financial services organisations, harnessing the power of their people and enabling them to perform at their best.

Transforming the world of work, together we are:

• Revolutionising employee experiences
• Innovatively building capability and learning solutions
• Redesigning organisations, evolving cultures and driving behavioural change
• Successfully navigating a dynamic and complex regulatory change environment

We create impactful learning and advise our clients on their learning strategy, skills gaps, learning pathways and learning functions. With reskilling and learning a key component of all significant transformations, we create end-to-end solutions for our clients to revolutionise the learner experience, increase the success of their transformation and sustain behavioural change.

We are growing our expanding Managed Learning Services capability, delivering end-to-end solutions to meet a wide range of client learning requirements. We are seeking collaborators, thinkers, and those with experience of delivering Managed Learning Services to grow this business together.

Our team’s purpose:

Creating a lasting, positive impact for our clients and society, by putting people at the heart of building a Better Working World

Responsibilities:

• Contribute to and lead workstreams across a diverse range of complex engagements in the financial services sector.
• Design and create innovative solutions for clients, adapting methods and practices to fit client needs.
• Proactively manage stakeholder relationships, building trusted relationships with clients.
• Identify new opportunities, contribute to preparation of proposals and wider business development activities.
• Manage the operational aspects and risk management of client engagements.
• Coach and provide learning opportunities for junior team members.
• Contribute to delivery of wider strategic goals across PC and participate in initiatives that support the growth of the firm as a whole.

Learning Operations:

• Lead the end-to-end delivery of MLS engagements, ensuring high-quality outcomes across multiple workstreams.
• Build and manage client relationships, acting as a trusted advisor.
• Own business development activities including opportunity identification, solution design, proposals, and pitches.
• Translate client needs into tailored learning strategies and operational solutions.
• Manage budgets, timelines, and resources across complex projects.
• Develop compelling, insight-driven presentations and proposals using advanced PowerPoint and Excel.
• Provide management, coaching, and career development for consultants and analysts.
• Contribute to the growth of the MLS business, shaping new offerings and bringing innovative market perspectives.

Requirements:

• Consulting experience at Manager level (Big Four or equivalent professional services background preferred).
• Demonstrable ability to develop transformational operational solutions for complex client requirements, including org design, process transformation, and technology integration.
• Strong track record of business development, including client growth, proposals, and deal shaping.
• Expertise in pricing, commercial negotiations, and third-party vendor management.
• Demonstrated success in managing large-scale projects/programs with multiple stakeholders.
• Excellent interpersonal, communication, and influencing skills at senior levels.
• Experience leading and developing teams in a fast-paced, client-driven environment.

Nice to Have:

• Experience of working across financial services: banking, insurance, and wealth and asset management or passion and knowledge of the sector.
• Knowledge of the Learning & Development (L&D) industry and/or Managed Learning Services.
• Expertise in PowerPoint storytelling and Excel analytics.

EY is a leading provider of business advice and services to clients in the financial services industry, working with some of the biggest names in the sector to address challenges posed by customer trends, market conditions, competition and regulators, and delivering real, sustainable change.

EY is committed to being an inclusive employer and we are happy to consider flexible working arrangements.