Manager, Key Account

DSV; Swadlincote; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading company in transport and logistics is seeking a Key Account Manager at Mercia Park. This pivotal role focuses on building customer relationships and leading a team to ensure high service quality, operational efficiency, and strategic growth. The ideal candidate will have strong financial acumen, excellent communication skills, and a robust background in account management.

Benefits

Competitive salary and career growth opportunities

Employee benefits including enhanced leave and vehicle schemes

Participation in sustainability initiatives

Qualifications

• At least 3 years in a relevant account management or customer service role.
• Understanding of warehouse processes and systems.
• Leadership and motivational skills.

Responsibilities

• Establishing and reviewing service expectations and performance measures.
• Managing direct relationships with customers and supporting financial aspects.
• Recruiting, training, and supervising personnel associated with assigned accounts.

Skills

Customer service experience

Excellent communication skills

IT skills, including spreadsheets and databases

Education

Minimum 4 GCSEs or equivalent

Job description

DSV is recruiting for a Key Account Manager at Mercia Park. This role reports to the Senior Key Account Manager and is responsible for leading a team to provide high-quality service to customers based out of Mercia Park. The Key Account Manager supports the site management team in maintaining high customer retention, proactively addressing operational and strategic customer needs, and seeking service improvements, cost savings, and revenue growth through value-added services.

Responsibilities include:

1. Establishing and reviewing service expectations and performance measures.
2. Managing direct relationships with customers, supporting operational and financial aspects.
3. Understanding customer business needs and integrating departmental solutions.
4. Recruiting, training, developing, and supervising personnel associated with assigned accounts.
5. Promoting DSV’s reputation through professional communication and team briefings.
6. Developing personal knowledge of supply chain processes and maintaining operational procedures.
7. Collaborating with Business Development and Global Account Management Teams to grow customer base.
8. Creating and maintaining business plans aligned with company objectives.
9. Ensuring compliance with company policies, legislative requirements, and confidentiality.
10. Supporting site P&L management.
11. Maintaining health, safety, and environmental standards, and adhering to quality assurance systems.
12. Ensuring good housekeeping and site security.
13. Participating in development training programs.

Experience required:

• Profit and loss financial management
• Excellent communication skills
• Understanding of warehouse processes and systems
• Customer service experience
• Management and leadership skills
• IT skills, including spreadsheets and databases

Skills and competencies:

• Minimum 4 GCSEs or equivalent
• At least 3 years in a relevant account management or customer service role
• Budgeting and financial reporting awareness
• Leadership and motivational skills
• Organizational and communication skills

What we offer:

• Competitive salary and career growth opportunities
• Employee benefits including enhanced leave, vehicle schemes, wellbeing apps, and insurance
• Participation in sustainability initiatives and company values

To learn more about DSV Careers, click the link provided. DSV is a global leader in transport and logistics with a strong focus on growth, innovation, and inclusivity. Join us to shape the future of logistics and grow your career in a dynamic, collaborative environment.