Manager, Key Account

DSV; Swadlincote; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading logistics company in Swadlincote is seeking a Key Account Manager to ensure high-quality service to customers at Mercia Park. The ideal candidate has at least 3 years of experience in account management and possesses strong leadership skills. This role includes establishing service expectations, managing customer relationships, and developing business plans. Competitive salary and various employee benefits offered.

Benefits

Competitive salary

Career growth opportunities

Employee benefits including enhanced leave and life insurance

Qualifications

• 5+ years in account management or customer service roles.
• Experience with profit and loss financial management.
• Knowledge of warehouse processes.

Responsibilities

• Establish and review service expectations and performance metrics.
• Manage relationships with customers and support operational aspects.
• Develop business plans aligned with company objectives.

Skills

Excellent communication skills

Customer service passion

Team leadership

IT proficiency

Analytical skills

Education

Minimum of 4 GCSEs or equivalent

Job description

DSV is recruiting for a Key Account Manager at Mercia Park. This role reports to the Senior Key Account Manager and is responsible for leading a team to provide high-quality service to customers based out of Mercia Park. The Key Account Manager supports the site management team in maintaining high retention rates and acts as a customer advocate, seeking service improvements, cost savings, and revenue growth through value-added services.

Responsibilities include:

1. Establishing and reviewing service expectations and performance metrics.
2. Managing relationships with customers, supporting operational and financial aspects.
3. Understanding customer business needs and integrating departmental solutions.
4. Recruiting, training, and developing personnel, ensuring performance standards and employee engagement.
5. Promoting DSV's professional image and maintaining effective communication.
6. Developing personal knowledge of supply chain processes and maintaining operational procedures.
7. Collaborating with business development teams to recruit new customers and expand existing accounts.
8. Developing business plans aligned with company objectives and KPIs.
9. Ensuring compliance with company policies, legislative requirements, and confidentiality.
10. Supporting site P&L management and maintaining health, safety, and quality standards.
11. Participating in training and development activities.

Experience required:

• Profit and loss financial management experience.
• Excellent communication skills.
• Knowledge of warehouse processes and management systems.
• Customer service passion and management skills.
• Team leadership and motivation abilities.
• IT proficiency, especially with spreadsheets and databases.
• Analytical, numerical, and detail-oriented skills.

Skills and competencies:

• Minimum of 4 GCSEs or equivalent.
• At least 3 years in account management or customer service roles.
• Financial reporting and budgeting awareness.
• Leadership qualities with a positive, motivated attitude.
• Strong organizational and communication skills.

What we offer:

• Competitive salary and career growth opportunities.
• Participation in sustainability initiatives.
• Employee benefits including enhanced leave, car and cycle schemes, wellbeing apps, life insurance, and eyecare vouchers.

To learn more about DSV careers, visit our website. Join us and be part of a global leader in transport and logistics, where performance and innovation drive our success. We embrace diversity and are committed to an inclusive workplace.