Manager, Implementation Team

TRUECOMMERCE (COVENTRY) LIMITED; City of Edinburgh; Remote; GBP 50,000 - 70,000; Full time

Job summary

Join a leading global company as a Manager for the Implementation Team. You will drive successful implementations, mentor your team, and enhance EDI solutions, ensuring client satisfaction. This pivotal role combines leadership with technical expertise, making a significant impact in supply chain solutions.

Qualifications

• Documented experience in leading and inspiring team members.
• Structured time management skills and committed to achieving targets.
• Detailed EDI knowledge and experience of delivering effective EDI solutions.

Responsibilities

• Assign new implementation work and manage a high-performing team.
• Be the point of customer escalations and manage process improvements.
• Support team members in defining and delivering EDI solutions.

Skills

Leadership

Problem Solving

Communication

Team Management

Project Management

Job description

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Are you ready to unlock your true potential? Join a growing and global company where you can be part of a team that fuels supply chain solutions. Discover how you can make a big impact.

TrueCommerce is seeking a skilled leader with a knack for driving successful implementations. The Manager, (Software) Implementations will support the implementation process, focusing on planning and delivery to meet expected timelines. This person will promote best practices and methodologies, lead and mentor a team, and act as a point of escalation for client issues, ensuring clients are kept informed.

Your responsibilities will include supporting team members in defining and delivering EDI solutions, maintaining an in-depth knowledge of our products, and managing projects directly with clients. You will identify and propose changes to reduce delivery times, adopt a "Right first-time" approach, and champion the use of implementation automation tools. Additionally, you will provide training and support to other consultants, manage the handover process to the Managed Service Team, and oversee the early handover process to the Add-On Team.

If you are ready to inspire, mentor, and lead a dedicated team while ensuring client satisfaction and operational excellence, we want to hear from you!

This role is based in the UK and can be a remote opportunity.

As Manager, Implementations, You Will

• Assign new implementation work to the team, as well as working on your own Projects
• Manage and maintain a high-performing implementation team that achieves results
• Be the point of customer escalations
• Own process improvements and best practices
  
  

Requirements For Success

• Documented experience in leading and inspiring team members
• Structured time management skills and committed to achieving targets
• Detailed EDI knowledge and experience of delivering effective EDI solutions
• Ability to prioritise workload
• Excellent verbal and written communication skills
• Problem solving and investigative skills
  
  

Who is TrueCommerce?

TrueCommerce is a high-performing global supply chain network that provides fully integrated, end-to-end supply chain visibility and management. We’ve empowered some of the biggest brands in the world to improve their supply chain performance: Schneider Electric, DanoneWave, Siemens, Ocean Spray, and many more.

Please visit our careers website for additional information.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Human Resources Services

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