Manager II Operations, SWA, ROC as a Service

TN United Kingdom; Coalville; On-site; GBP 40,000 - 80,000; Full time

Job summary

Join a forward-thinking company as a Transport Operations Manager, where you'll optimize transportation networks and enhance customer experiences. In this dynamic role, you'll lead a team, analyze data, and drive operational improvements within a fast-paced environment. Collaborating with diverse teams, you'll ensure efficient logistics solutions that keep the organization at the forefront of innovation. This position offers a unique opportunity to impact the transportation strategy of a leading e-commerce giant while working in a supportive and inclusive atmosphere.

Qualifications

• 2+ years of experience in Amazon operations.
• Strong analytical and problem-solving skills required.
• Experience in logistics and supply chain management.

Responsibilities

• Manage day-to-day operations and team performance.
• Analyze data to drive business results.
• Communicate effectively with internal and external stakeholders.

Skills

Analytical Skills

Problem-Solving

Communication Skills

Project Management

Stakeholder Management

Education

University Degree

Tools

Excel

SQL

Access

PowerPoint

Outlook

Job description

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Manager II Operations, SWA, ROC as a Service, Coalville

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Client:

Amazon UK Services Ltd.

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

57b0ca07ac5b

Job Views:

2

Posted:

07.05.2025

Expiry Date:

21.06.2025

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Job Description:

As an integral part of the European Transportation team, the Transport Operations Manager is responsible for the optimization of the transportation network. The role ensures the cost-effective and reliable networking of Amazon/ Shipper warehouses and line haul connections with carriers. The successful candidate will be responsible for understanding the overall EU SWA (Ship With Amazon) transportation strategy and continually identifying operational, service, and process improvements in relation to customer experience enhancement in a cost-effective environment. The European Transportation team works with Amazon SCs, Supply Chain, Shipper Experience, SWA and Finance teams and externally with service providers, offering business and logistics expertise to ensure optimal delivery of service solutions.

Key job responsibilities
•Managing the day-to-day team of Team leaders and Specialists to ensure that all the loads are being managed in the most efficient way with the highest quality.
•Reporting and analysis through tools, portals, and reports; following solution-driven approach to systems and processes, using advanced computer literacy (Excel, PowerPoint, Outlook, and Word).
•Pull and report data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis as needed.
•Develop and understand performance metrics to assist with driving business results.
•Systematically escalate problems or variance in the information and data to the relevant owners and teams and follow through on the resolutions to ensure that they are delivered.
•Scope out business and functional requirements for the Amazon technology teams who create and enhance the software systems and tools are used by Relay Operations Center (ROC).
•Communicate with Carriers and internal customers (Planning, Fulfillment Centers).
•Provide real-time customer experience by managing 24×7 operating environment.
•Interact with internal and external stakeholders and Senior Leadership to develop and manage change.


A day in the life
Every day is different. In addition to managing day to day operations, you’ll work both independently and collaboratively on operational excellence and continuous improvement initiatives, which may be at different stages of the project lifecycle, from development to delivery. You might spend your morning gathering data and feedback to assess how the operations is performing, then spend your afternoon discussing a resourcing plan for a continuous improvement initiative. You will collaborate with your team and partner team to track progress, and share updates with key stakeholders. Amazon is a data-driven business, so no matter what are you working on, part of your role will involve gathering insights to make decisions.

About the team
This role sits within the ROCaaS (ROC as a Service) of the ATS org. Amazon can not deliver at pace without the Amazon Transportation Service (ATS) team. As part of ATS, you’ll be welcomed into a diverse team that plays a central role in our success. Using air, sea and road transport, as well as sortation centers equipped with the latest technology, you’ll help Amazon’s transport run at maximum efficiency. Our team captures data and uses it to drive decisions. They are key to making Amazon more innovative and efficient. We put safety first as our people are our priority. And we use the expertise of our people to get packages to their destination – quickly, conveniently and sustainably. The ROC team (Relay Operations Centre) is a world-class Command and Control Center capable of detecting and solving disruptions to the Amazon end-to-end supply chain before they ever impact our customers, shippers, carriers, drivers or our cost structure. More specifically with ROC, ROCaaS (ROC as a Service) is an organizational structure and service model offered to help non-ROC teams launch new programs and initiatives. ROCaaS provides the proximity to transportation business and the necessary organizational structure to enable these teams to "lift off" their new efforts.

BASIC QUALIFICATIONS

•University degree.
•Experience in Amazon operations (2 years+)
•Relevant experience in operations/supply chain/logistics/e-commerce and transportation.
•Relevant experience in project management.
•Relevant experience of direct management experience for employees and their performance.
•Relevant Experience in Excel (Pivot Tables, VLookUps).
•Relevant experience of communicating with a wide range of stakeholders, including your peers and leadership.
•Strong analytical and problem-solving skills
•Excellent communication and interpersonal abilities
•Ability to work effectively in a fast-paced environment

PREFERRED QUALIFICATIONS

Preferred qualifications are not required to apply for a position at Amazon. If you have all the basic qualifications above, we’d love to hear from you.
•Experience managing large teams across different levels of expertise.
•Proficiency in other EU languages, both written and verbal.