Manager I, Operations, GSF

Amazon; Sheffield; On-site; GBP 35,000 - 55,000; Full time

Job summary

A leading company is seeking an Operations Manager in Sheffield, UK. The role focuses on process improvement, staffing plans, and performance metrics, aiming to enhance customer service and operational efficiency. Applicants should have management experience and a relevant degree or equivalent experience.

Qualifications

• 1+ years of employee and performance management experience.
• Flexible schedule including weekends, nights, and/or holidays.

Responsibilities

• Drive staffing plans and schedules to meet business goals.
• Measure performance and provide feedback to team leads.
• Identify process improvement initiatives.

Skills

Employee Management

Performance Metrics

Process Improvement

Education

Bachelor's degree or equivalent

Job description

Amazon Operations primarily consist of Inventory planning & supply chain, warehouse management, transportation, 3P seller order fulfillment, customer returns & customer service. The tasks handled by operations have a direct impact on customer experience with Amazon.com. You will work with the Leadership team at to improve existing systems or processes or devise new ways and reduce defects to serve Amazon’s customers better. You will be required to analyze data, interact with cross functional teams, recommend and pilot improvements that will help us serve our customers better, in line with our goal to be the Earth’s Most Customer Centric Company.

- Drives creation of staffing plans, schedules, quality initiatives, process change initiatives, and other Change/Six Sigma initiatives to enable their Functional Area and ultimately the FC to meet and exceed Business Plan.Sets / clarifies requirements and expectations for Area Managers.

- Measures performance, provides feedback, and holds Team leads accountable for their performance and the performance of their departments.

- Takes proactive steps to ensure that best practices are shared across all departments, shifts and among the network.

- Works closely with support staff (HR Manager, Financial Manager, Facilities Manager, S&LP Manager, and Other Ops. Managers, IT Manager) to build and secure support and resources for projects and initiatives in his/her area, as well as providing needed support and resources for other staff initiatives.

- Able to address operational and personnel issues affecting functional area.

- Surface issues with potential to affect multiple functional areas, along with ideas for solutions, to Sr. Ops, General Manager and / or HR.
Four key areas that you’ll always focus on are the safety, quality, customer experience, and productivity of your department.
- Review the work forecasts and determine your productivity requirements to produce during the day to meet the overall building objectives.
- Partner with other Area Managers to balance labor ensuring that you are operating a balanced and efficient shift while meeting all of your goals.
- Support all safety programs and OSHA compliance to ensure a safe work environment for all associates.
- Proactively identify and lead process improvement initiatives and Lean tools


Key job responsibilities

- Drives creation of staffing plans, schedules, quality initiatives, process change initiatives, and other Change/Six Sigma initiatives to enable their Functional Area and ultimately the FC to meet and exceed Business Plan.Sets / clarifies requirements and expectations for Area Managers.

- Measures performance, provides feedback, and holds Team leads accountable for their performance and the performance of their departments.

- Takes proactive steps to ensure that best practices are shared across all departments, shifts and among the network.

- Works closely with support staff (HR Manager, Financial Manager, Facilities Manager, S&LP Manager, and Other Ops. Managers, IT Manager) to build and secure support and resources for projects and initiatives in his/her area, as well as providing needed support and resources for other staff initiatives.

Four key areas that you’ll always focus on are the safety, quality, customer experience, and productivity of your department.
• Review the work forecasts and determine your productivity requirements to produce during the day to meet the overall building objectives.
• Partner with other Area Managers to balance labor ensuring that you are operating a balanced and efficient shift while meeting all of your goals.

BASIC QUALIFICATIONS

- 1+ years of employee and performance management experience
- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- Can push and pull wheeled dollies loaded with products up to 100 pounds during shifts

PREFERRED QUALIFICATIONS

- 1+ years of performance metrics, process improvement or lean techniques experience

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.