Manager I, Billing & Payments, Amazon Freight

Amazon; Sheffield; On-site; GBP 40,000 - 70,000; Full time

Job summary

Join a forward-thinking company as a Manager I in Billing & Payments, where you'll lead a dynamic team and drive process improvements in the exciting realm of freight logistics. This role offers a unique opportunity to shape the future of Amazon Freight, enhancing the shipper experience across the EU and UK. With responsibilities ranging from team leadership to data analysis, you'll play a pivotal role in ensuring operational excellence and compliance. If you're passionate about building teams and optimizing processes, this is the perfect opportunity to make a significant impact in a fast-paced environment.

Qualifications

• 2+ years of team management experience required.
• Strong data analysis skills to influence decisions.

Responsibilities

• Lead and mentor a team of Billing and Payment Analysts.
• Oversee billing and payments processes and implement improvements.

Skills

Team Management

Data Analysis

Excel Proficiency

Communication Skills

FinOps Knowledge

Six Sigma Knowledge

Education

Bachelor's Degree in a Quantitative/Technical Field

Job description

Job Title: Manager I, Billing & Payments - Amazon Freight

Are you interested in building and scaling a new and growing business with Amazon? Do you want to manage one of Amazon's newest ventures through its start-up phase? If so, consider this role with Amazon Freight.

Amazon Freight (Amazon's external-facing freight service) is hiring for a Manager I, Billing & Payments in India, aiming to deliver an exceptional shipper experience in the EU and UK regions. Join us in building the next big thing for Amazon.

Key Responsibilities

1. People Management:
   • Lead a team of Billing and Payment Analysts (Level 3 roles).
   • Provide guidance, coaching, and mentorship.
   • Conduct performance reviews and support career development.
   • Manage resource allocation and workload distribution.
2. Process and Program Management:
   • Oversee end-to-end billing and payments processes.
   • Identify and implement process improvements.
   • Collaborate with cross-functional teams to resolve billing issues.
   • Ensure compliance with policies and procedures.
3. Team Leadership and Development:
   • Foster a positive team culture and promote continuous learning.
   • Conduct team meetings and knowledge-sharing sessions.
   • Identify training needs.
   • Align strategies with other managers.
4. Reporting and Analysis:
   • Analyze billing and payments data for trends and issues.
   • Provide insights and recommendations for improvements.
5. Stakeholder Management:
   • Manage escalated inquiries and disputes.
   • Build relationships with stakeholders.
   • Represent the team in cross-departmental initiatives.

The role may also include managing budgets, forecasting resources, and contributing to process development within the scope of responsibility.

About the Team

We are Amazon’s middle-mile logistics technology solution for shipping road freight in the UK and Europe, enabling shipments directly to Amazon Fulfillment Centers or other facilities at competitive prices.

Minimum Requirements

• 2+ years of team management experience.
• Experience using data to influence decisions.
• Proficiency in Excel.
• Bachelor's degree in a quantitative/technical field.
• Strong verbal and written communication skills.
• Experience with FinOps, billing & payments, banking, or fraud detection processes.
• Knowledge of Six Sigma or similar defect reduction techniques.

We value an inclusive culture. If you need accommodations during the application or onboarding process, please visit this link.