Manager - Hospitality, Ticketing & Events

Dentsu; City of Westminster; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading marketing agency in the UK seeks an experienced Client Manager to lead day-to-day planning for a premium Ticketing and Guest Programme associated with UEFA events. Responsibilities include overseeing ticket management, coordinating guest logistics, and ensuring high service standards. Applicants should have a strong background in event operations and ticketing management, excellent organizational skills, and the capacity to manage senior stakeholder relationships. This role offers a competitive compensation package and hybrid working options.

Benefits

Private health & dental insurance

Corporate discounts

Career development through Dentsu University

Flexible working hours

29+ days of annual leave

Qualifications

• Proven experience in event operations or hospitality delivery within sports sponsorship.
• Strong understanding of guest logistics, including accommodation and transport.
• Excellent organizational and project management skills.

Responsibilities

• Oversee season-long ticketing management and guest program delivery.
• Coordinate accommodation, transport, and match-day logistics for seamless guest journeys.
• Act as the main contact for the client on ticketing operations.

Skills

Event operations

Ticketing management

Guest logistics

Project management

Stakeholder communication

Job description

We are seeking an experienced and detail‑oriented Client Manager to support the Director and lead the day‑to‑day planning and delivery of a premium Ticketing and Guest Programme for a major global client’s partnership with UEFA Champions League and UEFA Women’s Football. The role will oversee season‑long ticketing management and guest programme delivery for the men’s and women’s finals, ensuring a world‑class experience for all attendees.

Responsibilities

• Season Ticketing Management
  • Manage the allocation, tracking, and reporting of all ticketing and hospitality assets across the UEFA UCL and Women’s seasons.
  • Administer ticket requests, approvals, and distributions using digital systems and internal workflows.
  • Maintain accurate data records and produce regular reporting on ticket utilisation and performance.
  • Use the Guest Management System (GMS) to support season ticketing operations, guest registrations, on‑site delivery preparation, and real‑time programme visibility.
• Event Operations & Guest Programme Delivery
  • Support the Client Director with operational planning and delivery of guest programmes for the UEFA men’s and women’s finals.
  • Coordinate accommodation, transport, and match‑day logistics to deliver a seamless guest journey.
  • Assist with on‑site guest services, working closely with venues, hospitality teams, and operational partners.
  • Ensure all guest‑facing elements are prepared and executed to premium standards in line with client expectations.
• Stakeholder & Rights Holder Collaboration
  • Act as the main day‑to‑day contact for the client on all ticketing and hospitality operations.
  • Build strong operational relationships with UEFA, UEFA‑appointed agencies, and football clubs to ensure smooth rights delivery and aligned event planning.
  • Work closely with agencies, suppliers, and venue partners to ensure coordinated and consistent execution across all touchpoints.
• Project Management & Reporting
  • Support the team in developing and maintaining project plans, operational timelines, and documentation across all events.
  • Ensure project tools and trackers are regularly updated and accurate throughout the season.
  • Assist with budget tracking, financial reconciliation, and coordination of vendor payments.
  • Support vendor contracting processes, including gathering documentation, tracking deliverables, and liaising with procurement where required.
  • Contribute to regular status updates and assist in preparing post‑event reports and evaluations.

Qualifications

• Proven experience in event operations, ticketing management, or hospitality delivery, ideally within sports sponsorship or live events.
• Strong understanding of guest logistics, including accommodation, transport, and on‑site delivery.
• Excellent organisational and project management skills with a sharp eye for detail.
• Confident communicator, capable of managing senior stakeholders and rightsholder relationships.
• Ability to work under pressure and manage multiple workstreams across concurrent events.

Benefits

• You’ll have a great compensation package, private health & dental insurance, corporate discounts and career development through Dentsu University, and free access to LinkedIn learning.
• 29+ days of annual leave (25 days of regular holidays, birthdays off and 3 additional wellness days).
• We also offer the opportunity to volunteer for up to 2 days per year and tend to close down the agency between Christmas and New Years.
• You’ll have a hybrid working schedule, with flexible start/end hours.

About Dentsu

Dentsu is an integrated growth and transformation partner to the world’s leading organisations. Founded in 1901 in Tokyo, Japan, and now present in over 145 countries and regions, it has a proven track record of nurturing and developing innovations, combining the talents of its global network of leadership brands to deliver impactful and integrated growth solutions for clients. Dentsu delivers end‑to‑end experience transformation (EX) by integrating its services across Media, CXM and Creative, and and value‑pushes the boundaries of transformation and sustainable growth for brands, people and society.

MKTG Sports & Entertainment is an important part of our world‑class offering. “P‑in” 

We are using deep consumer insights 

Inclusion and Diversity

At Dentsu, we embrace diversity and inclusion, valuing the unique‑perspective and contributions ..

We believe that diversity fuels creativity and innovation, remaining that ..