Manager, Global PACS Intelligence Services

The Coca-Cola Company; London; On-site; GBP 50,000 - 80,000; Full time

Job summary

The Coca-Cola Company seeks a Manager for Global PACS Intelligence Services to collect and analyze Public Affairs, Communications, and Sustainability metrics. The ideal candidate will connect insights with business strategies, leading to enhanced corporate reputation and communication success. Responsibilities include defining KPIs, quantifying campaign success, and providing updates on performance metrics. Applicants should have at least 3 years of experience in market research and strong analytical skills.

Benefits

Iconic & Innovative Brands with a diverse product portfolio.

Expansive & Diverse Customers including various retail sectors.

Qualifications

• 3+ years of experience in a Consumer Insights or Market Research role.
• Familiarity or experience working with Middle East countries.
• Ability to conceptualize frameworks and research models for communications, marketing and consumer insights problems.
• Clear and confident communicator and presenter.
• Proven track record of using data to create strategic recommendations and narratives.
• Experience working in networked, cross-functional and cross-geographical teams.

Responsibilities

• Define PACS KPIs and outline the optimal means of tracking them over time.
• Quantify the success of PACS communications campaigns and initiatives in conjunction with our internal and external partners.
• Design and develop visualizations to support the needs of stakeholders and partners.
• Refine our corporate reputation framework and ensure key attributes and data points are accounted for.
• Leverage corporate reputation, sustainability and communications data to provide strategic feedback to local PACS leadership.

Skills

Analytics Insights

Analytics Strategy

Corporate Reputation Management

Data Insights

Microsoft Excel

Microsoft Power Business Intelligence (BI)

Professional Presentation

Reputation Management

Job description

Location(s):

United Kingdom

City/Cities:

London

Travel Required:

00% - 25%

Relocation Provided:

No

Job Posting End Date:

August 1, 2025

Shift:

Job Description Summary:

The Coca-Cola Company has been on a journey to build a networked global organization across more than 200 countries, combining the power of scale and deep local knowledge to drive sustainable growth. A vital element of this networked organization is Enterprise Services, which operates alongside the Center Domains/Functions and Operating Units. Enterprise Services serves as the backbone of our operational framework, delivering enterprise-wide scaled solutions and services.

This role sits within the Marketing, Customer & Commercial Leadership (CCL), and Public Affairs & Communications (PACS) Intelligence team within Enterprise Services. This team provides data and analytics solutions at scale, enabling cross-enterprise stakeholders in Marketing, CCL, and PACS to monitor business and brand performance and make more informed, data-driven decisions to foster topline growth and competitive advantage.

As we continue to enhance our capabilities in global Marketing and PACS data & analytics intelligence, we are focused on driving further end-to-end development of our intelligence from data capture to consumption. This effort aims to deliver distinctive, competitively advantaged scalable data and analytics measurement while ensuring operational excellence and service delivery are at the core of this transformation.

What You'll Do For Us

Role Overview

The Manager, Global PACS Intelligence Services will be responsible for collecting, interpreting and communicating Public Affairs, Communications, and Sustainability (PACS) metrics and converting them into actionable insights, strategies and tactics. The ideal candidate will act as a conduit between our team — PACS Intelligence — and the broader PACS organization, building a constant connection between both groups and forming a two-way channel that can be leveraged to achieve business objectives. The role is critical to scaling insights and tailoring them to help the PACS organization refine its strategy and meet its goals.

Responsibilities

• Define PACS KPIs and outline the optimal means of tracking them over time

• Quantify the success of PACS communications campaigns and initiatives in conjunction with our internal and external partners

• Design and develop visualizations to support the needs of stakeholders and partners

• Refine our corporate reputation framework and ensure key attributes and data points are accounted for within the questionnaire

• Leverage corporate reputation, sustainability and communications data to provide strategic feedback and recommendations to local PACS leadership

• Design and oversee ad hoc research based on macro events, campaigns or issues, collaborating with Human Insights and other MCPI teams as needed

• Provide regular updates to local leadership teams on corporate reputation and overall PACS team performance

Deliverables

• Regular corporate reputation reporting, benchmarks and recommendations

• Ongoing internal and external communications performance

• KPI measurement for campaigns and events

• Ad hoc reporting as needed

Qualifications & Requirements

• 3+ years of experience in a Consumer Insights or Market Research role

• Familiarity or experience working with Middle East countries

• Ability to conceptualize frameworks andresearchmodels for communications, marketing and consumer insights problems

• Capable of tackling structured and unstructured problems while coordinating all phases of analysis from formulation to conclusions and recommendations

• Comfortable withlarge amounts of dataand qualitative insights

• Clear and confident communicator and presenter

• Proven track record of using data to create strategic recommendations and narratives

• Experience working in networked, cross-functional and cross-geographical teams

Nice-To-Have Experience

• Knowledge of market research techniques

• Experience supporting Communications or Marketing teams with insights or research

• Coca-Cola system knowledge and understanding of the dynamics of the F&B industry

• Experience leveraging digital products and tools

What We Can Do For You

• Iconic & Innovative Brands: Our portfolio represents over 250 products with some of the most popular brands in the world, including Coca-Cola, Simply, Fairlife & Topo Chico.

• Expansive & Diverse Customers: We work with a diversified group of customers which range from retail & grocery outlets, theme parks, movie theatres and restaurants.

Skills:

Analytics Insights, Analytics Strategy, Corporate Reputation Management, Data Insights, Microsoft Excel, Microsoft Power Business Intelligence (BI), Professional Presentation, Reputation Management

Our Purpose and Growth Culture:

We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what’s possible and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors – curious, empowered, inclusive and agile – and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years. Visit Our Purpose and Vision to learn more about these behaviors and how you can bring them to life in your next role at Coca-Cola.