Manager Fraud Control Design and Delivery- Cards

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Manager Fraud Control Design and Delivery - Cards, Leeds

Client:

HSBC Global Services Limited

Location:

Leeds, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

a53d759b07d0

Job Views:

2

Posted:

13.04.2025

Expiry Date:

28.05.2025

Job Description:

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Our Wealth and Personal Banking business supports millions of individuals, families, business owners, investors, and entrepreneurs worldwide. We provide products and services that include current accounts, credit cards, personal loans and mortgages, as well as savings, investments, insurance and wealth management. We also have specialised relationship managers who support customers with bespoke requirements, including high net worth and ultra-high-net-worth clients.

UK Fraud focuses on the specific financial fraud threats the firm faces now and, in the future, pioneering the techniques and technology that protect our business, our customers, and the many communities in which we operate, from the harms associated with fraud. Fraud harnesses intelligence, analytics, technology, investigation, information sharing, and public-private partnership to achieve this end, always seeking the most effective and efficient means.

This role will report to a Snr Manager – Fraud Control Design Fraud within UK Fraud who are responsible for the management of fraud across the business, ensuring that fraud controls are fully optimised to prevent, detect and mitigate fraud for HSBC UK and its customers.

The Fraud Control Design team are also responsible for implementing solutions through change initiatives either directly within the fraud remit or influencing and delivering the enhancement of controls outside of the broader fraud function within the FLoD.

As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

In this role you will:

• Support the development of strategies and protocols that are monitored and delivered through analysis of fraud patterns and implemented within our fraud detection systems and processes across one of the three core fraud typologies i.e. Card, Payments or Lending/First Party fraud
• Interpret MI and trends, identifying issues and risks and escalating potential issues with strategies to address fraud and risk
• Ensure that any required changes can be developed and implemented
• Work closely with the operational teams to ensure that controls are appropriately designed and implemented into fraud treatment strategy
• Maintain close working relationships with the Strategic Fraud Analytics function to develop models and optimisation tools that meet business requirements and risk appetite

To be successful in this role you should meet the following requirements:

• Experience in Fraud risk, particular in Cards or retail banking
• Strong background in change management and delivery of change programs in a Fraud risk environment, particular in Cards
• Experience of working in an environment supported by Fraud Detection systems such as, Biocatch, Hunter, SIRA and Threatmetrix is essential.
• Knowledge of delivery of controls and design methods
• Relevant work experience in a risk environment preferred FLoD or SLoD
• Experience of working across multiple fraud typologies and engaging with senior level stakeholders is essential
• Experience of developing new processes and ways of working within a Fraud Strategy/Analytics/Operations/Policy function

This role is hybrid and can be based in Birmingham, Leeds, Chester or Sheffield.

Opening up a world of opportunity

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk: