Manager Franchise Performance – Wales, United Kingdom

The Subway HR Team; Wales; On-site; GBP 30,000 - 60,000; Full time

Job description

Manager Franchise Performance – Wales, United Kingdom

16 March 2025

We are Subway! A dedicated team of professionals supporting thousands of franchisees around the globe.

Manager Franchise Performance – Wales, United Kingdom
Region: Cardiff, Newport, Swansea area.

Hungry for a fresh, new career? Look no further because one of the world’s most iconic brands can help you get there.

We are searching for a Manager Franchise Performance to support our UK & Ireland team.

The Manager of Franchise Performance (MFP) is a liaison between Subway and our franchise owners. MFP activities are to protect the integrity of the brand by leading, influencing, coaching, and measuring performance in all areas and initiatives of those franchisees/restaurants that they are assigned. The MFP is responsible for assessing the assigned franchisees/restaurants in their portfolio to determine the level of support provided based upon needs and performance levels. This portfolio management will guide the MFP to provide strategic business direction and alignment in order to influence franchisees in maximizing profitability of their portfolio as well as their readiness for growing their store portfolio. This includes the development of business plans, specific goals, objectives and strategies for sales building, restaurant traffic, cost controls, profit management, development, marketing, and more. The MFP will report to the Head of Franchise Performance in their region.

If you feel that this is the role for you, and you are successful with your application, be ready to be bold, empowered, accountable, and ready to have fun in a fast paced and agile working environment.

Responsibilities include but are not limited to:

• Consistently evaluate assigned portfolio to determine areas of opportunity.
• Perform periodic business reviews in effort to celebrate achievements, review areas of opportunity, and discuss future directives.
• Educate, motivate, and influence franchisees in a manner that will drive their restaurant operations and profitability.
• Ensure brand standards and initiatives are being communicated and cascaded throughout your assigned portfolio.
• Encourage, motivate, and enforce standards and initiatives consistently throughout all stores.
• Ability to review, understand and follow up on third party restaurant excellence visits.

Building Relationships:

• Coach, counsel, influence, and motivate franchisees on a portfolio level basis.
• Provide guidance to franchisees to grow their business.
• Develop productive working relationships with franchisees, territory team members and HQ employees.
• Build relations with franchisees in a multitude of manners depending on performance and needs.
• Gain respect from franchisees to be recognized as an asset to the business and leader in the field.

Development:

• Equipment & Design:
  Guidance for franchisees throughout the equipment & design process for all new, relocated, and remodeled stores.
• Franchisee Expansion:
  Provide information to the HFP regarding existing owners and their ability/inability to expand within the brand.
• Additional:
  As with all areas of this position, guidance to correct points of contacts, methods of procedures, etc. is a regular occurrence.

Self-Development:

• Applies designated training programs to enhance knowledge and develop new skills.
• Participates in all scheduled training and informative sessions.
• Fully understand the purpose and benefits of new programs and decisions to effectively influence franchisees and obtain buy-in.

Skills & Abilities:

• Manage tough conversations, assertive, accountable.
• Strategic thinker, ability to integrate data and think long term.
• Ability to cascade knowledge to others.
• Calm, composed.
• Empathetic and strong social awareness.

Desired Characteristics:

• Can work independently, is disciplined, a self-starter, takes initiative.

Desired Knowledge & Skills:

• Fast paced Food Retail, QSR experience.
• Franchising knowledge and experience is desirable.
• Project management, strong organizational skills.
• Change management, readily adapts to ambiguity.

Additional requirements:

• Bachelor's degree in Business, Communications, Business Analysis, Hospitality, or related field preferred.
• Area Management & or Portfolio Management experience with the ability to comprehend P&L statements.
• Highly commercial with strong business/financial acumen, market awareness.
• Must have a valid driver's license and a strong willingness to drive. Employee must have dependable transportation and meet all requirements based upon the vehicle reimbursement policy.

What benefits will I receive?

• Competitive bonus.
• Commute to work, and work from home remuneration.

The Company is only considering applicants who are currently authorized to work in the country the position is based.