Manager, Facilities and Office Services

Ryan; London; On-site; GBP 45,000 - 65,000; Full time

Job summary

A leading company in the global market is seeking a Manager for Facilities and Office Services to oversee operational efficiency and engage with internal clients for effective service delivery. The role requires a blend of management skills, relevant experience, and a proactive approach to operational tasks in a dynamic environment. The successful candidate will engage in planning, procurement, and management of facilities to achieve cost efficiencies and enhance service quality at all offices globally.

Benefits

Competitive Compensation and Benefits

Home Office Stipend

Business Connectivity Reimbursement

Gym Membership or Equipment Reimbursement

LinkedIn Learning Subscription

Flexible Work Environment

Tuition Reimbursement After One Year of Service

Accelerated Career Path

Award-Winning Culture & Community Outreach

Qualifications

• 4-6 years of relevant experience or equivalent education.
• Ability to work with budgets focused on expense controls.
• Excellent verbal and written communication skills.

Responsibilities

• Manage global office mail service and supply procurement.
• Direct Office Services staff to ensure service delivery.
• Maintain accurate documentation for Facilities management.

Skills

Excellent people skills

Customer solutions-oriented

Strong initiative

Organizational skills

Planning skills

Team-building skills

Education

Bachelor’s degree (B.A. or B.S.)

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

Job description

Why Ryan?

• Competitive Compensation and Benefits
• Home Office Stipend
• Business Connectivity Reimbursement (Phone/Internet)
• Gym Membership or Equipment Reimbursement
• LinkedIn Learning Subscription
• Flexible Work Environment
• Tuition Reimbursement After One Year of Service
• Accelerated Career Path
• Award-Winning Culture & Community Outreach
  
  
  

The Manager, Facilities and Office Services (“Manager”) manages global office mail service and supply procurement functions, as well as various facilities administrative support responsibilities, to promote cost efficiencies and the highest levels of customer service. The Manager reports and assists the Director, Facilities and Office Services for real estate portfolio management, business unit occupancy planning, emergency response programs, transaction management, design, construction, relocation, furnishings, and specific requirements at Ryan’s facilities globally.

Duties and Responsibilities as they align with Ryan’s Key Results:

People

• Partners with the SVP, CREO in support of planning, designing, and execution to deliver Class A office space, construction services, furnishings, security, audio/visual equipment, relocations, and other projects as required.
• Directs Office Services staff and advises location site administrators for mail and office supply procurement, coordinating work assignments to deliver expected service levels to Ryan's internal clients.
• Creates a positive work environment, ensuring the team is engaged.
  
  
  

Client

• Acts as a key interface with regional business leaders and office services suppliers.
• Responds to Facilities’ issues and maintenance matters in a tactful, supportive, and expedient manner, supporting business operations and minimizing associated expenses.
• Controls work orders to ensure service assignments are completed promptly.
• Collaborates with cross-functional teams to support the acquisition and integration process, ensuring a seamless transition into the organization.
  
  
  

Values

• Collaborates and assists in planning, procurement, and maintenance of furniture, equipment, copiers, signage, artwork, stationery, and business cards, office and coffee/break room vending supplies to minimize interruption, control expenses, and improve service quality and efficiency of all offices in the global footprint.
• Maintains accurate documentation necessary in the management of Ryan’s Facilities business policies and processes.
• Conducts office assessments and takes actions necessary to ensure offices and equipment are maintained at an elevated level.
• Supports and maintains standards for Ryan office locations pertaining to construction, furniture, fixtures, and Facilities and Office Services business processes.
• Proactively identifies and makes recommendations to reduce costs and increase efficiencies concerning equipment, resources, and processes.
• Researches, negotiates, and administers national purchasing contracts.
• Performs other duties as assigned.
  
  
  

Education And Experience

• A bachelor’s degree (B.A. or B.S.) and four to six years of relevant experience, or equivalent combination of education and experience, is required.
  
  
  

Other Skills And Abilities

• Excellent people skills.
• Collaborator, able to work independently but with effective team-building skills.
• Demonstrates strong initiative and work ethic.
• Customer solutions-oriented, with the ability to listen and define actions that satisfy customer needs.
• Proven ability to gather requirements from internal customers to understand the context and business needs driving requests.
• Excellent written and verbal communication, organizational, and planning skills.
• Ability to multi-task, follow through, and prioritize multiple time-sensitive projects.
• Proven ability to work with budgets focused on planned expense controls.
  
  
  

Computer Skills

• To perform this job successfully, an individual must have a good working knowledge and proficiency of Microsoft Word, Excel, Access, PowerPoint, Outlook, and Internet navigation and research.
  
  
  

Certificates And Licenses

• Valid driver’s license required.
  
  
  

Supervisory Responsibilities

• Directly supervises employees in the Facilities department and fulfills management responsibilities following the Firm's policies and applicable laws.