Manager, Event Experience

FSP Consulting Services Limited; Glasgow; On-site; GBP 125,000 - 150,000; Full time

Job summary

Join a dynamic and innovative team as an Event Experience Manager at a leading global golf league. You will play a pivotal role in orchestrating unforgettable tournament week events, focusing on enhancing guest experiences and ensuring seamless execution from start to finish. This position requires excellent project management skills, a knack for creativity, and the ability to analyze feedback to continuously improve event offerings. If you thrive in fast-paced environments and are passionate about delivering exceptional experiences, this opportunity is perfect for you. Be part of a forward-thinking organization that values diversity and inclusion while making a significant impact in the world of golf.

Qualifications

• Erfahrung in der Planung und Durchführung komplexer Veranstaltungen.
• Starke analytische Fähigkeiten und Kundenservicekompetenz.

Responsibilities

• Entwicklung und Ausführung von Projektplänen für Turnierwochen.
• Analyse von Veranstaltungsmetriken zur Optimierung der Gästezufriedenheit.

Skills

Organisationsfähigkeit

Projektmanagement

Analytische Fähigkeiten

Kundenservice

Kommunikationsfähigkeiten

Flexibilität

Detailgenauigkeit

Tools

Photoshop

Eventmanagement-Software

Job description

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

Location: London - 4 days a week in office and 1 WFH

Reporting To: Director, Event Experience

Contract Term: Full time, permanent

About LIV Golf

The LIV Golf League is the world's only global golf league featuring 13 teams, a 14-tournament schedule, and many of the world's best golfers. Launched in 2022, the League was designed to expand the sport on a global level and create new value within the golfing ecosystem while enhancing the game's societal impact.

Role Objective

As Event Experience Manager at LIV Golf, you will be the driving force behind orchestrating the seamless execution of tournament week events, from inception to delivery, with a specialised focus on elevating the overall guest experience. Your role will encompass a wide range of responsibilities, including but not limited to:

• Manage the development and execution of project plans for tournament week and league-wide events, ensuring alignment with overall strategic goals for guest satisfaction and brand image.
• Collaborate with internal departments and external partners to define event strategies, objectives, and deliverables.
• Develop and maintain efficient event management procedures, streamlining processes and optimising operational efficiency.
• Oversee all aspects for tournament week events including budget management, timelines, program development, and creative elements.
• Manage the development and execution of comprehensive project plans for the Fan Village.
• Facilitate ideation and implementation of new activations and on-site experiences.
• Analyse event metrics and guest feedback to identify trends and optimise guest satisfaction.
• Proactively identify and mitigate risks across all event functions.
• Foster strong relationships with internal and external partners.
• Provide regular reports summarising event progress and financial performance.

Experience

• Proven track record of successfully planning and executing complex events on time and within budget.
• Knowledge in tracking event metrics and reporting.
• Strong analytical and problem-solving skills.
• Exceptional customer service skills.
• Proficiency in Photoshop and creative editing.
• Ability to thrive under pressure and proficiently use event management software.

Required Skills

• Strong organisational and project management skills.
• Excellent verbal and written communication skills.
• Exceptional attention to detail.
• Flexibility and adaptability.
• Ability to manage and prioritise multiple responsibilities in a fast-paced environment.

LIV Golf Investments is an equal opportunity employer that is committed to diversity and inclusion in the workplace.