Manager - Enforcement

Gambling Commission; Birmingham; On-site; GBP 70,000 - 110,000; Full time

Benefits offered by this job

Civil Service Pension

Holiday entitlement 26-29 days

Holiday purchase scheme

Flexible working

Ergonomic office near Birmingham New

Collaborative culture

Job summary

Gambling Commission is seeking a senior leader for the Enforcement team in Birmingham. The role directs complex regulatory and criminal investigations, providing expert guidance to senior colleagues and executives.

You will identify risks, uphold high professional standards, and deliver effective regulatory outcomes while liaising with national and international bodies. The post requires excellent interpersonal skills, strategic thinking and the ability to lead multi-disciplinary teams in a

Qualifications

• Proven ability to lead multi-disciplinary investigations
• Experience in regulatory or criminal investigations
• Strong stakeholder communication and advisory skills

Responsibilities

• Proactively build relationships with senior stakeholders and Commissioners
• Ensure AML specialists contribute to enforcement cases
• Provide senior investigative direction across regulatory and criminal cases
• Lead post-implementation reviews and share lessons learned
• Embed risk and issue management for compliance with laws and codes
• Contribute to strategy, planning and operational guidance notes
• Chair triage processes and present findings to panels and committees
• Lead and develop a high-performing enforcement team
• Manage competing priorities and meet tight deadlines

Skills

Leadership

Stakeholder management

Regulatory investigations

AML knowledge

Risk management

Policy development

Team leadership

Strategic thinking

Job description

The Enforcement team oversee the Commission's approach to the case management of regulatory and criminal investigations. This role involves leading the Enforcement team in the analysis, collation, presentation and advice to senior colleagues and executives on complex matters. Additionally, recognising and identifying issues of risk which will include novel, contentious, precedent setting, reputation and financial considerations that may have implications for the Commission.

The Enforcement team leads complex and high-impact investigations into regulatory and criminal matters, helping the Commission deliver its statutory objectives and ensuring gambling is fair, safe and free from crime. Operating across both regulatory and criminal environments, the work is varied, challenging and often high profile. As a senior leader within the team, you will operate in a varied and challenging environment, providing clear direction, sound judgement and leadership on complex, sensitive and novel cases, ensuring investigations are conducted to the highest professional standards and deliver effective regulatory outcomes.

Our offer to you:

• Civil Service Pension, with 28.97% employer contribution.
• 26 days' holiday, rising to 29 days after two years' service (pro rata)
• Holiday purchase scheme (option to buy up to five extra days annual leave)
• Flexible working & family friendly policies, minimum 1 day a week in the office however this may need to flex to business need
• Ergonomic, fully accessible office, very close to Birmingham New Street Station
• Open, collaborative and people focused culture

Your responsibilities:

• Proactively build effective working relationships with key internal and external senior stakeholders and Commissioners, including national and international bodies, agencies and other regulators, providing expert advice and guidance.
• Ensuring AML specialists contribute to enforcement cases and matrix managing their work as required.
• Providing senior investigative direction and oversight to both regulatory and criminal cases.
• Lead on post-implementation evaluation / lessons learned exercises, ensuring that best practice is captured and disseminated appropriately, fed into other workstreams to deliver continuous improvement in our understanding and handling of issues arising and in the development of future policies
• Embed risk and issue management monitoring to identify, assess, prioritise and respond to risks to regulated operator/entity compliance with the Gambling Act 2005 and related Regulations, the Licensing Objectives, the License Conditions and Codes of Practice and other published guidance
• Contribute and review the development and delivery of strategies, business planning and operational guidance notes (OGN) in place to maximise the effectiveness of the Commission Enforcement capability
• Lead the Issue Management Group and Case Management Group triage process and the wider programme activity. Present case findings to the Commission's Regulatory Panel and National Lottery Committee and, where necessary, the Gambling First Tier tribunal in disputed cases
• Experience of leading multi-disciplinary teams including obtaining and considering legal advice
• Experience of complex, criminal, or regulatory investigations
• Excellent interpersonal and communication skills with a track record of working well and leading a team with experience of developing and maintaining stakeholder relationships, both internally and externally
• An ability to prioritise and work to tight deadlines, along with multi-tasking in a fast-paced working environment, whilst still maintaining a strong attention to detail.

The above does not constitute an exhaustive list of duties. The post holder may be required to perform any reasonable tasks commensurate with the level of responsibility at the request of their manager.

Desirable criteria:

• Knowledge and familiarisation with AML principles and legal requirements
• Criminal or Lottery investigation experience
• Experience and passion for continuous improvement in a regulatory or investigative environment
• Experience of risk and issue management, escalation and mitigation/ resolution