Manager - eComm Management, Client & Data Management - Capital Markets Operations

TN United Kingdom; London; On-site; GBP 50,000 - 90,000; Full time

Job summary

Join a dynamic team as a Manager in eComm Management, where you'll lead a global team to enhance trading capabilities across various product lines. This role offers the opportunity to work with top professionals, ensuring data quality and driving efficiencies in processes. With a focus on collaboration and innovation, you'll make a significant impact in a fast-paced environment. Enjoy a comprehensive rewards program, world-class training, and flexible work options, all while contributing to a culture that values diversity and inclusion. This is your chance to thrive in a high-performing team dedicated to client success.

Benefits

Comprehensive Total Rewards Program

Leadership support for development

Opportunity to work with top professionals

Chance to make a lasting impact

World-class training in financial services

Flexible work options

Qualifications

• Strong communication and team collaboration skills are essential.
• Proficiency in MS Office, especially Excel and Access.

Responsibilities

• Lead a global team to deliver excellence for clients and partners.
• Ensure data accuracy across electronic trading systems.
• Proactively seek efficiencies in processes.

Skills

Excellent oral and written communication skills

Strong team working capabilities

Ability to multi-task and adapt quickly

Proficiency in MS Office (Excel, Access)

Flexible, innovative, organized approach

Prioritization skills under pressure

Active Learning

Adaptability

Customer Service

Time Management

Tools

Bloomberg

Tradeweb

MarketAxess

FXALL

360T

Job description

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Manager - eComm Management, Client & Data Management - Capital Markets Operations, London

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Client:

Royal Bank of Canada>

Location:

London, United Kingdom

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

6acae164f1d4

Job Views:

4

Posted:

05.05.2025

Expiry Date:

19.06.2025

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Job Description:

Job Summary

Job Description

What is the opportunity?

You will be joining our eComm Management team within the Client and Data Management group.

As the manager of our team, you will work with our partners to facilitate and manage the electronic enablement of trading across the Fixed Income, Equities, and FX product lines and platforms.

You will lead a global team collaborating across geographies to deliver for our clients and partners.

What will you do?

Lead a global team to deliver excellence for our clients and partners.

Maintain client and account level data in Capital Markets front and back-office systems.

Ensure accuracy across all electronic trading systems for eComm set-ups/updates.

Use appropriate tools and exception management processes to maintain data quality.

Proactively seek efficiencies in processes.

Review exception queues and perform root cause analysis.

Review source system reconciliations to prevent future discrepancies.

Manage issues proactively and coordinate with the team to manage expectations.

Interact with stakeholders regarding eComm management initiatives.

What do you need to succeed?

Must-have

• Excellent oral and written communication skills.
• Strong team working capabilities.
• Ability to multi-task and adapt quickly to new processes and changes.
• Flexible, innovative, organized approach.
• Proficiency in MS Office, especially Excel and Access.
• Ability to prioritize under normal and pressure situations.

Nice-to-have

• Knowledge of Bloomberg, Tradeweb, MarketAxess, FXALL, and 360T.
• Knowledge of Process change management.
• Knowledge of electronic vendor platforms.

What is in it for you?

We thrive on the challenge to be our best—fostering growth, collaboration, and trusted advice to help clients and communities prosper. We care about each other, reaching potential, making a difference, and mutual success.

• Comprehensive Total Rewards Program including bonuses, benefits, and competitive pay.
• Leadership support for development through coaching and opportunities.
• Opportunity to work with top professionals in the field.
• Chance to make a lasting impact.
• Work in a dynamic, collaborative, high-performing team.
• World-class training in financial services.
• Flexible work options.

Agency Notice

RBC Group does not accept agency resumés. Please do not forward resumés to employees or other locations. Fees are only paid to agencies with prior agreements. Contact Recruitment for more details.

Job Skills

Active Learning, Adaptability, Communication, Customer Service, Decision Making, Group Problem Solving, Interpersonal Relationship Management, Operational Delivery, Product Services, Time Management

Additional Job Details

Address: 100 BISHOPSGATE, LONDON

City: London

Country: United Kingdom

Work hours/week: 35

Employment Type: Full-time

Platform: CAPITAL MARKETS

Job Type: Regular

Pay Type: Salaried

Posted Date: 2025-04-29

Application Deadline: 2025-05-13

Note: Applications accepted until 11:59 PM the day before the deadline.

Inclusion and Equal Opportunity Employment

At RBC, we promote an inclusive workplace with diverse perspectives, supporting employee growth, collaboration, innovation, and professional development. We are committed to policies fostering respect, belonging, and opportunity for all.

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