Manager, Distributor Relations and Client Service

Prudential Financial; London; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A global asset management firm based in London is seeking a Manager, Distributor Relations and Client Service. The successful candidate will be responsible for managing relationships with third-party distributors and enhancing the client experience. Strong financial services experience, particularly in client service or sales support, is essential. This role offers a hybrid work model and competitive benefits including medical insurance and retirement plans.

Benefits

Private Medical Insurance

Annual Leave of 25 to 28 days

Retirement Savings Plan

Life Assurance

Qualifications

• Experience in Client Service/Sales Support within financial services.
• Knowledge of key firms in Intermediary distribution.
• Experience with Transfer Agency in Private and/or Public Asset classes.

Responsibilities

• Engage proactively with distributors to build strong relationships.
• Manage onboarding and servicing processes for client assets.
• Report on distribution footprint and requirements.

Skills

Financial services experience

Understanding of Intermediary distribution

Strong project management capabilities

High energy and communication skills

Ability to multitask

Excellent attention to process and detail

Tools

Salesforce

Job description

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Manager, Distributor Relations and Client Service, London

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Client:

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

2b397bc72c0c

Job Views:

31

Posted:

12.08.2025

Expiry Date:

26.09.2025

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Job Description:

As the Global Asset Management business of Prudential, we’re always looking for ways to improve financial services. We’re passionate about making a meaningful impact - touching the lives of millions and solving financial challenges in an ever-changing world.

We also believe talent is key to achieving our vision and are intentional about building a culture on respect and collaboration. When you join PGIM, you’ll unlock a motivating and impactful career – all while growing your skills and advancing your profession at one of the world’s leading global asset managers!

If you’re not afraid to think differently and challenge the status quo, come and be a part of a dedicated team that’s investing in your future by shaping tomorrow today.

What you will do

PGIM launched an Irish domiciled UCITS platform in 2013 (PGIM Funds PLC) which currently has over $9 billion in assets across 29 funds managed by PGIM Fixed Income, PGIM Real Estate, Jennison and PGIM Quantitative Solutions. These assets have come from third parties as well as PGIM seed capital.

PGIM has taken a strategic decision to aggressively pursue asset raising opportunities, particularly in the global retail markets where it has not been prominent to date. PGIM will develop relationships with third party distributors outside the US, with a primary focus on EMEA but also seeking opportunities in Asia, Japan & South America.

PGIM Investments plans to realize its growth opportunities in Europe by building regional teams to cover the largest addressable markets. As PGIM’s asset management affiliates have separate sales team(s) who target institutional opportunities (sovereign wealth, pension, central bank) PGIM Investments International is keenly focused on UHNW intermediary opportunities, including private bank, family offices, unit linked, fund of funds and distribution platforms throughout the region(s).

As part of the firm’s global expansion, PGIM Investments International is looking to hire a Manager to help support the management of third party distributors and platforms across the PGIM Investments platform. The successful candidate will report to the VP for Distributor relations Fund Administration and will be based in the firm’s satellite office in London on a hybrid basis.

What you can expect

• Support the VP for Distributor Relations and Service in the proactive engagement with key distributors to both attract them to PGIM as a fund provider and ensure that once live, PGIM is a priority and strong relationship develops
• Support the distribution effort and enhance the client experience with respect to
  • RFP support
  • Account opening and client onboarding
  • Trade related events
  • Query management
• Manage processes to onboard and service client assets and help execute against shareholder servicing requirements
• Maintain CRM and agreements databases and be able to report on distribution footprint and requirements
• Support in the management of distribution agreements with operations, legal and distribution
• Responsible for management level reporting of distribution and client activities.
• Assist with regular fund reporting as well as ad-hoc requests
• Support the VP for Distributor Relations and Service in the stakeholder management with sales teams to facilitate effective communication of client intelligence between sales teams and the rest of the business
• Assist with project plans to help build distribution infrastructure
• Ad hoc projects as needed to help management and distribution teams execute against business plan(s)Production and Dissemination of Reporting – daily, weekly and monthly reports
• Maintain teams procedures and manage the annual update
• Work efficiently and effectively, streamline processes where possible

What you will bring

• Financial services experience, preferably within a Client Service/ Sales Support capacity
• Understanding of Intermediary distribution, including knowledge of key firms
• Understanding of Transfer Agency in Private and/or Public Asset classes
• Understanding of fund types UCITS, QIF’s and Alternatives
• Strong project management capabilities
• High energy, enthusiastic, high quality interpersonal skills, especially influencing and communication skills
• Ability to multitask, work collaboratively in team environment as well as independently as a self-starter at times
• Excellent attention to process and detail

What will set you apart?

• Working knowledge of Salesforce is preferable
• Additional Language skills would be an advantage

*PGIM welcomes all applicants, even if you don't meet every requirement. If your skills align with the role, we encourage you to apply.

What we offer you

• Private Medical Insurance: PGIM offers private medical insurance and pays the full premium on behalf of all employees.
• Annual Leave of 25 to 28 days, based on years of service, at full pay.
• Retirement Savings Plan: Employees receive a company contribution of 10% basic annual salary and a maximum employer-matching contribution of 5% of basic annual salary.
• Life Assurance & Income Protection: Life Assurance for 8 times you basic annual salary, up to a max benefit of £1.8million. 75% of your basic annual salary for a limited payment terms of 5 years, at the end of which a capital sum of 2x your basic annual salary is payable.