Manager, Distribution - IPSUK

Ingram Content Group; Milton Keynes; On-site; GBP 42,000 - 56,000; Full time

Benefits offered by this job

Company sick pay

CPD opportunities

Free onsite parking

Free hot drinks

Snack and drinks vending on site

Service awards

Job summary

Ingram Content Group UK Ltd in Milton Keynes is seeking a Manager, Distribution to oversee all distribution activities during the assigned shift, ensuring on-time delivery, quality, and safety.

You will lead shift teams, drive process improvements, report on shift performance, and coordinate training. This role requires 3+ years in distribution and strong leadership.

Qualifications

• 3+ years in a Distribution environment, with at least 1 year in a supervisory or team lead role.
• Strong understanding of Distribution process control and Distribution metrics.
• Proven ability to lead teams, resolve conflicts, and meet Distribution deadlines.
• Excellent communication and organizational skills.
• Proficient in using Distribution management software, Microsoft Office, and quality control systems.

Responsibilities

• Direct, coach and support Distribution team members to ensure performance and policy adherence.
• Oversee daily Distribution processes for quality and compliance.
• Manage flow to meet on-time delivery and TAT targets.
• Prepare and communicate shift reports during handovers.
• Promote safety and lead audits; report incidents.
• Identify and implement process improvements to boost efficiency.
• Assist in training new associates and cross-training.

Skills

Leadership

Team management

Communication

Lean problem solving

Education

GCSEs or equivalent

Tools

Microsoft Office

Distribution management software

Quality control systems

Job description

Want to join a key team that helps the world read?

Ingram Content Group UK Ltd is a leader in providing a comprehensive suite of inventory‑free on‑demand print and distribution services for books to the publishing industry. Lightning Source gives the publishing community options to print books in any quantity, from one to 10,000, and provides its customers access to the most comprehensive worldwide bookselling channel in the industry.

The world is reading, and it is our goal to connect as many people as possible to the content they want in the simplest ways. If you want to be part of a customer‑centric team that strives for excellence, collaboration, and innovation, we can’t wait to meet you!

Job Description

The Manager, Distribution is responsible for overseeing and coordinating all Distribution activities during the assigned shift. This role ensures that Distribution goals, including turnaround times (TAT), quality standards, and safety protocols, are met consistently. The Manager will lead and monitor shift associates, manage processes, and drive continuous improvement initiatives. The Manager, Distribution serves as the on‑site management in the absence of the Sr Manager Distribution.

• Supervise and Lead Distribution Associates: Direct, coach, and support Distribution team members to ensure optimal performance, productivity, and adherence to company policies and procedures. Also ensures there is an appropriate level of multi‑skilled colleagues to perform tasks in an effective and efficient manner.
• Process Control & Quality Monitoring: Oversee daily Distribution processes to ensure consistent quality and compliance with established process control standards. Identify process deviations and take corrective action as needed.
• Meet Turnaround Time (TAT) Objectives: Manage Distribution flow and prioritize tasks to ensure on‑time delivery of products according to customer or internal TAT requirements.
• Shift Reporting & Documentation: Complete and maintain shift Distribution reports and communicate key shift information during shift handovers and to management.
• Safety and Compliance: Promote a safe working environment by enforcing safety protocols and leading regular safety audits or checks. Report incidents and coordinate corrective actions.
• Continuous Improvement: Identify and implement process improvements to increase efficiency, reduce waste, and enhance product quality.
• Training & Development: Assist in training new associates and cross‑training team members to enhance workforce flexibility and capability.
• In addition to the above, the Distribution Shift Supervisor will perform other duties as reasonably requested by the management team.
• To be responsible for your own Health and Safety and be aware of factors affecting your colleagues in order to maintain a safe environment.
• To report any accidents, potential hazards to the Health and Safety team immediately.

Qualifications

Experience:

• 3+ years of experience in a Distribution environment, with at least 1 year in a supervisory or team lead role.
• Strong understanding of Distribution process control and Distribution metrics.
• Proven ability to lead teams, resolve conflicts, and meet Distribution deadlines.
• Excellent communication and organizational skills.
• Proficient in using Distribution management software, Microsoft Office, and quality control systems.

Education:

• GCSE’s or equivalent.

Knowledge, Skills and Abilities:

• Experience in a Distribution environment.
• Proven track record of leading teams.
• Leadership within a modern Distribution environment.
• Lean problem‑solving and continual process improvement experience.
• Track record of leading a Distribution team, bringing great leadership and team relationship building knowledge.
• High level of drive and commitment.
• Good verbal and written communication.
• Strong leadership skills.
• Resilient.
• Positive team player.

Essential Physical Demands:

• Ability to walk and stand continuously during the assigned shift.
• Ability to lift/carry in full range of motion throughout the assigned shift.
• Ability to push/pull in a Distribution environment throughout the assigned shift.
• Ability to grip/grasp as required during the assigned shift.
• Ability to bend, kneel/squat, twist/turn and reach above shoulder height during the assigned shift.
• Ability to work designated 12 hour shift as required.

Additional Information

• Company Sick Pay Scheme
• Continuous Professional Development and Training Opportunities
• Free onsite parking
• Free Hot drinks
• Snack and Drink Vending machines on site
• Service Awards