Manager, Digital Customer Success (Digital Customer Success Team)

TN United Kingdom; London; Remote; GBP 50,000 - 90,000; Full time

Job summary

Join a forward-thinking company as a Manager in Digital Customer Success, where you'll enhance customer engagement and drive success through innovative digital channels. This role offers the opportunity to work with a global client base, utilizing tools like Intercom and Marketo to design automated journeys and analyze performance metrics. With a focus on trust and adaptability, you'll thrive in a supportive environment that values professional development. If you're passionate about customer success and ready to make an impact, this is the perfect opportunity for you.

Benefits

Unlimited PTO

Flexible Benefits

Employee Support Programs

Professional Development Opportunities

Qualifications

• Over 5 years of experience in Customer Success or related roles.
• Proficiency with tools like Intercom or Marketo.

Responsibilities

• Drive customer engagement through automation and lifecycle campaigns.
• Analyze performance data and collaborate with cross-functional teams.

Skills

Customer Success Management

Analytical Skills

Communication Skills

Automation Tools

SaaS/MarTech Experience

Tools

Intercom

Marketo

Job description

Manager, Digital Customer Success (Digital Customer Success Team), London

Client:

Semrush

Location:

London, United Kingdom

Job Category:

Customer Service

EU work permit required:

Yes

Job Reference:

df8163c2e838

Job Views:

19

Posted:

29.04.2025

Expiry Date:

13.06.2025

Job Description:

Hi there!
We are Semrush, a global IT company developing a platform for digital marketers. We are looking for a Manager, Digital Customer Success who can communicate effectively with clients worldwide.

This role involves managing customer success programs through digital channels like Intercom, email, in-app messaging, and automation tools. You will help customers achieve value by enhancing digital engagement, focusing on metrics like activation, retention, and expansion, and measuring the performance of digital initiatives.

Your responsibilities include driving customer engagement through automation, designing onboarding and lifecycle campaigns, collaborating on content creation, managing automated journeys, analyzing performance data, and working cross-functionally with product, marketing, and sales teams.

Ideal candidates will have over 5 years of experience in Customer Success or related roles, proficiency with tools like Intercom or Marketo, a proven record in designing automated customer journeys, strong analytical skills, excellent communication, and experience in SaaS/MarTech environments. A growth mindset and experience with international clients are preferred.

We value trust, ownership, and adaptability, and offer a supportive work environment with benefits like unlimited PTO, flexible benefits, employee support programs, and opportunities for professional development. The position is remote, but office visits are welcome.

Semrush is a leading SaaS platform for online visibility management, serving over 10 million users worldwide. We are committed to diversity, equity, and inclusion and welcome applicants from all backgrounds.

Please note, a work permit may be required if you are not a passport holder of the country of the vacancy. Applications should be submitted via the 'Apply now' button; do not provide bank details during application.