Manager, Customer Success

Cato Networks; Greater London; Presencial; GBP 120.000 - 180.000; Jornada completa

Descripción de la vacante

Cato Networks is seeking a Manager of Customer Success for the UK/I region. You will lead a regional team of Customer Success Managers, ensuring customer health, adoption, renewal, and growth across the territory.

This hands-on leadership role reports to the AVP of Customer Success EMEA and requires up to 50% travel within the territory. You will coach and mentor your team, collaborate with cross-functional partners, and drive complex renewal and upsell opportunities while building

Formación

• Experience leading customer success teams in a high-growth SaaS environment.
• Proven renewal and upsell quota ownership.
• Excellent communication and presentation skills for diverse audiences.
• Ability to price and structure complex renewal opportunities.

Responsabilidades

• Lead and manage a regional team of Customer Success Managers.
• Ensure health, adoption, renewal, and growth of the regional book of business.
• Provide oversight on personnel matters and performance reviews.
• Lead post-sales motions and customer engagements in the region.
• Build relationships with executive stakeholders and drive cross-functional outcomes.
• Influence internal teams to achieve customer outcomes and upsell opportunities.
• Structure and price complex renewal and upsell opportunities.
• Monitor and evaluate team performance against goals.

Conocimientos

Customer Success management

People management

Renewals & upsell

Cross-functional collaboration

Executive stakeholder engagement

Communication skills

Analytical thinking

Problem solving

Leadership

Descripción del empleo

At Cato Networks, we have a team of veteran technology and security experts, looking to change the world. We believe that while good engineers can create simple solutions for complex problems, great engineers can make complex problems – simple.

Welcome to the future of cloud networking and security!

Cato Networks is the first company to converge enterprise networking and security into one centralized and global service that is delivered by cloud. It is led by networking and security pioneer Shlomo Kramer (Check Point, Imperva) and early investor (Palo Alto Networks, Exabeam, Trusteer and more). Cato’s unique technology inspired a brand-new product category, later named “SASE” by Gartner and a market expected to reach $28.5 billion by 2028.

This is your opportunity to get on the rocket ship and join a company that is building a cutting-edge enterprise network and secure cloud platform, and is on a fast track to becoming the worldwide market leader – don’t miss it!

About the Role:

As a Manager of Customer Success for UK/I, you will be responsible for ensuring customer health and success across the region. Reporting to the AVP of Customer Success EMEA, you will manage a team of Customer Success Managers (CSMs) while working closely with cross-functional stakeholders to deliver exceptional value to our customers. This is a hands‑on leadership role where you'll be expected to lead by example, actively participate in customer engagements, and provide direct guidance to your team in complex situations. This role is based in the UK region, requiring up to 50% travel within the territory.

You exemplify these traits:

Curiosity - you have a desire to truly understand our customers' business needs.

Creativity - you can find a sustainable path to yes.

Empathy - you connect at a human level with our customers and you genuinely care

Key Responsibilities:

• Lead and manage a regional team of CSMs, including setting targets, providing guidance, and ensuring the team grows alongside Cato's accounts
• Ensure the health, adoption, renewal, and growth of the assigned regional book of business
• Provide oversight and guidance to direct reports, including all personnel matters
• Lead and orchestrate Cato's defined post-sales motion in the region
• Build and maintain strong relationships with key stakeholders at executive and senior levels
• Influence internal cross-functional stakeholders to drive customer outcomes
• Structure and price complex renewal and upsell opportunities
• Monitor and track team and individual performance against goals, conducting regular performance reviews

Required Skills and Experience:

• Experience in Customer Success function, managing people at a high growth SaaS software or technology vendor, ideally in the networking and/or security space.
• Experience in running a renewal and upsell business, ideally with quota ownership.
• Strong business acumen with the ability to independently identify and manage complex opportunities
• Excellent customer communication and presentation skills, with ability to articulate to different audiences in a concise, professional manner
• Ability to effectively ask probing questions and identify inconsistencies, complemented by strong analytical thinking and intuition
• Demonstrated ability to structure and price complex renewal and upsell opportunities
• Experience in building strong relationships with executive-level stakeholders
• Proven ability to coach and mentor team members
• Strong problem-solving skills with the ability to own complex issues through to resolution

Prior Experience:

Competency in Cato products and their adjacent technology domains, including understanding of Cato's competitive landscape

Background in networking, security, or cloud technologies

Experience with enterprise SaaS deployment and adoption methodologies

Previous experience in the Benelux enterprise market