Manager, Customer Solutions Engineering, (Remote, EMEA)

TN United Kingdom; United Kingdom; Remote; GBP 123,000 - 150,000; Full time

Job summary

Join a leading company as a Manager for Customer Solutions Engineering in the EMEA region. You'll lead a high-performing team, collaborate with sales leadership, and drive customer adoption strategies. This role combines technical expertise with leadership, offering a chance to make a significant impact in a growing team.

Benefits

Equity

Bonuses

Qualifications

• At least 3 years leading teams and 5+ years in high-tech roles.
• Experience mentoring and managing performance.

Responsibilities

• Attracting, recruiting, mentoring, and leading a diverse team.
• Collaborating with US Sales leadership on customer programs.
• Building and modifying dashboards and other technical solutions.

Skills

Leadership

Communication

Problem Solving

Job description

Manager, Customer Solutions Engineering (Remote, EMEA) - United Kingdom

This is an exciting opportunity to join Grafana Labs as an early member of our new, elite Customer Solutions Engineering team. As a Manager for the EMEA region, you will oversee building and managing a team of high-performing Customer Solution Engineers, who are technical and sales experts focused on platform adoption and expansion for our customers.

Your responsibilities include:

1. Attracting, recruiting, mentoring, and leading a diverse team of Customer Solution Engineers.
2. Applying servant leadership and a player/coach approach to maximize team performance.
3. Planning and executing regional strategies based on leadership guidance.
4. Collaborating with US Sales leadership on customer programs and community initiatives.
5. Maintaining executive sponsorship of key accounts and acting as a thought leader.
6. Understanding customer adoption strategies and developing enabling programs and materials.
7. Partnering with Product Management and Engineering to meet customer requirements.
8. Reporting on team activities, including demonstrations, deep dives, and evaluations.
9. Providing educational content and enablement for customers and internal teams.
10. Building and modifying dashboards and other technical solutions for production environments.
11. Articulating Grafana's value proposition and strategy to customers.
12. Providing feedback to internal teams on products and the competitive landscape.
13. Contributing to documentation, blogs, videos, and knowledge base articles.

Ideal candidate qualifications:

1. At least 3 years leading teams and 5+ years in high-tech roles such as Developer, Sales Engineer, or Manager.
2. Experience mentoring and managing performance.
3. Knowledge of open-source sales or cloud/product-led sales is a plus.
4. Deep operational expertise in the Grafana platform.
5. Experience selling monitoring, data, or visualization products.
6. Creative problem-solving skills for customer adoption challenges.
7. Ability to troubleshoot technical issues and provide solutions.
8. Extensive Grafana deployment design expertise.
9. Excellent written and oral communication skills for remote collaboration.
10. Passion for solving technical challenges with innovative solutions.

Compensation and benefits:

In the UK, the OTE range is GBP 123,000 - GBP 150,000, with actual compensation based on experience and skills. Benefits include equity, bonuses, and other listed perks.