Manager Customer Engagement Management

TN United Kingdom; Maidenhead; On-site; GBP 45,000 - 80,000; Full time

Job summary

An established industry player is seeking a Customer Engagement Management Manager to lead a dynamic team in maximizing opportunities across key customers in the EMEA region. This role involves developing customer sales strategies, fostering long-term relationships, and ensuring a superior customer experience. With a focus on growth and strategic initiatives, you will play a pivotal role in shaping business expansion efforts. If you're passionate about driving success in a collaborative and multicultural environment, this opportunity is perfect for you.

Benefits

Supportive multicultural team environment

Qualifications

• Experience in leading teams in a sales environment.
• Strong understanding of embedded systems and IoT.
• Excellent verbal and written communication skills.

Responsibilities

• Manage a team of customer engagement managers to achieve growth targets.
• Design and implement strategic business plans for key customers.
• Build and maintain long-lasting customer relationships.

Skills

Management experience

Sales environment

Embedded and IoT understanding

Excellent communication skills

Solution and value selling methods

Ability to multi-task

Job description

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Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

72ef66f0d3a4

Job Views:

10

Posted:

26.04.2025

Expiry Date:

10.06.2025

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Job Description:

Avnet Embedded supplies the full range of standard embedded modules - From simple built-in displays to full custom-built data center server solutions - as well as customized module designs to suit any product or application. Whatever technologies customers need to give their product the competitive advantage, Avnet Integrated can support with design, configuration, manufacturing and installation.

As a Customer Engagement Management Manager you will manage a team of highly experienced customer engagement managers making sure we maximize the opportunity at each of our key customers in the EMEA region.

You will support the development of customer sales strategy for business expansion, and monitor performance of customer accounts in line with strategy and business financial objectives.

What you will be doing

• Achieve growth targets by effectively managing the team.
• Design and implement strategic business plans for the key customers.
• Establish senior management relationship at key customers.
• Build and promote long lasting customer relationships.
• Active participation in customer meetings and reviews.
• Implement strategic initiatives to deliver a superior customer experience.
• Support customer managers in negotiations.
• Budget planning and forecast.
• Escalation point for issues at the customer.
• Coaching of customer management to see the opportunities.

What we are looking for

• Management experience leading people in a sales environment.
• High tech product development culture and background.
• Ability to multi-tasking, prioritize and manage time effectively.
• Embedded and IoT (HW, SW, display and manufacturing) understanding.
• Solution and value selling methods.
• Ability to interact professionally internally and with suppliers.
• Excellent written and verbal communication (English + local language).
• Motivating teams to go above and beyond.
• Excellent communication and presentation skills (both in person and virtual).
• Strong in Building trust and relationship, being able to connect with management level in large organizations.
• Open to travel.

What's in it for you

• A supportive multicultural team environment where everyone is working toward the same goal

#LI-EMEA

#LI-EMBEDDED

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.

Avnet is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. If you are interested in applying for employment with Avnet and need special assistance or an accommodation to apply for a posted position contact our Human Resources Service Center in your region: Americas applicants – , Asia applicants -, EMEA applicants - .